Poor experience, exacerbated by poor customer service. Took bike for service, got estimate of just over $100. Bill came in at pennies under $150. Only explanation: ""It was a bad estimate."" Manager took $10 off bill -- ""I'm trying to work with you here,"" was her unbelievably arrogant quote -- which left me with a bill still 40% over the estimate. I can appreciate that estimates can be a bit off; 10 to 15% off is annoying but understandable. But 50%? This experience tells me two things: 1) They don't support employees when they make a mistake, as they put all the blame on the guy who gave me the ""bad estimate,"" and, more important, 2) You can't believe anything they tell you. I know it's only an N of 1, but my advice is for you not to believe anything they tell you either. Too bad, because I was inclined to like them; they appear to know their stuff. Could've been fixed entirely with a more customer-focused attitude by manager. Better off going with Performance down the street.
Pros: Knowledgable about bikes
Cons: Unconscionable customer service
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