I've used Steve twice now.
First time, I was having an impossible time removing rear drums off a Subaru Forester (rusted on), so I called around trying to find someone who sounded professional and honest (stay away from Ron's, Brake Team, and especially Gemini), the person on the phone quoted me a price after listening to what I told him about my brakes. I made an appointment because he sounded professional and honest.
I took the work in, was done rather quickly for exactly how much he quoted me, and I was on my way. He was very nice and professional in person too. Appears to be a one-man shop, not entirely sure though.
Second time, I took in a Mazda Protege with a shimmy that I had been dealing with for quite a while (Ron's totally misdiagnosed it), after figuring out the problem, I took it to Steve and had him do some specific work on it. He did exactly what I asked, didn't try to sell me on anything else, and did an outstanding job (he pulled a CV axle and replaced it inside of 30 minutes).
What's more, he provided great customer service. He offered to come in on an off day to do the work; and, get this, he even lists his cell number on his signage and on his answering machine.... Seriously, who does that anymore?!
I will absolutely be taking my business to Steve on issues that I can't do myself.
Pros: Work done for exact quoted price, no upsell, no nonsene
Cons: Nothing that I can think of
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