Texaco Xpress Lube

I used Texaco Express Lube's $19.00 Oil Change Special a total of two times. The deal is great; but the second time I went to this place turned into a complete nightmare. The Oil change was fine. But apparently when they checked my fluids they ""misplaced"" my radiator cap. To make a long story short, my radiator cap blew off on the interstate after I left and my vehicle's engine quickly over-heated. They helped initially with a $750 repair on the engine, which were easily identifiable damaged parts (distribution cap & rotor, new plugs, etc...), to a repair shop of my choice of course, but the buck stopped there. At least that's what they thought. I ended up suing them, and winning a judgment in Fulton County Magistrate Court for a total of $3,500.00 (three thousand five hundred dollars), which I can agree is fair. This was November of 2009. I have yet to be paid my judgment. My experience with Mr. Phil Mendell, the operations manager, was for the lack of a better word, horrendous. After he paid that first repair, grudgingly of course, then realized the damage they had done to my vehicle, his attitude literally turned into a viscous, nasty, ""you ain't nobody"", literally ""F. you - sue me"" type attitude. And that is exactly what I did. I proved that no one at the establishment at the time - even held an ASE Certification. They even had video - which the judge didn't even care to look at. Because the pictures I had clearly showed a radiator cap - which had no damage - that had been indeed misplaced, causing it to blow off and spew hot water and antifreeze all over the engine, thereby causing the engine to over-heat and cause significant internal as well as external damage. I plan to get my money - real soon - and publicize what happened, and hopefully put Mr. Terry Fowler out of business, and Mr. Phil Mendell and Mr. Steven Temple on the unemployment list. I would appreciate it if you helped me. Thanks in advance. - Scorned Consumer more

Don't go to this company's oil change for anything , you think you're getting honest deal but it's a scam. They rip you off and try to sell you things you don't need. When they break something they can't fix they don't take responsibility. Such a hassle and rip off.\r Pros: none that I can see Cons: Unethical more

I WENT THERE FOR AN OIL CHANGE FOR MY 2005 CAR. A WEEK LATER MY OIL LIGHT CAME ON INDICATING LOW OIL. I BOUGHT A QUART OF OIL AND PUT IT IN AND TOOK THE CAR BACK. THEY TOLDME THAT I NEEDED TO TAKE MY CAR TO THE DEALERSHIP WHERE I PURCHASED THE CAR BECAUSE THE OIL PAN CASQUET WAS LEAKING AND MY CAR WAS STILL UNDER WARRANTY. TOOK THE CAR TO THE DEALER AND THEY REVEALED THAT THERE WAS NO OIL LEAK. THEY WENT ON TO SAY THAT WHERE I GOT THE OIL CHANGE ""FIXED"" THE PROBLEM (NORMALLY IS WHEN THEY DON'T TIGHTEN THE SCREW TIGHT ENOUGH OR THE OIL FILTER IS OUT OF PLACE). NOT ONLY DID THEY CHARGE ME $35 FOR AN OIL CHANGE (WHICH IS $5 MORE THAN THE DEALERSHIP), I COULD OF LOST MY NEW ENGINE DUE TO THEIR NEGLIGENCE. Pros: ITS FAST Cons: THEY ARE NOT CAREFUL more