Telekenex

We've used Telekenex for years and had good service, however slowly over time that service began to degrade as they over subscribed their circuits and had constant 'maintenance'. I think overall we had 4 circuits ourselves.. and had associates and others in our field whom we had recommended their services to numbering probably around 15 or so circuits total. We would all discuss the issues and all were experiencing the same frustrations. Yet the price still made it worthwhile and since in most cases we had backup internet circuits it wasn't a big deal. However one client had their office condemned (a SF Pier) and were forced to move out immediately. We asked to freeze the contract until we could locate a new office space. They denied.. then attempted to charge us an ETF of $6250 .. the FULL balance of the remainder of the contract. No thanks, I think we'll just cancel all our circuits being they were problematic for voip, and anything other than garbage bandwidth. We've also notified everyone we know to move on. more

Phones never worked completely the first three months of service and would just stop working all together over the course of 18 months. We are a business and have lost money staying with Telekenex, when our customers call us and either get a disconnected number or a busy signal. They want to hold you to a contract but when you want to hold them to their end of the contract by provinding a service, they fail and with that said, charge you an early termination fee that is thousands of dollars. They are NOT a customer service business and are all for the $$$$$$ side of things. Very sad that businesses like this prey on small businesses in this area. I would not reccomend Telekenex to anyone!!!!! more