I have been using Taylor & Tyler for all my AC and heating needssince 2001 and have recommended them many times in the past. Unfortunately, the company appears to have growing pains. I called for an appointment to have my ouside unit (condenser) serviced and reported that the fan motor was not working and the unit was not colling. The repairman came out and tried to sell me a new outside unit. When I pulled out my receipt which proved that the unit was only 4 years old and showed it to the guy, he tried to get me to agree to let him change the fan motor, capacitor and the dual pressure switch at a cost of $862.00. When I told him that his prices were high and that the dual pressure switch almost never goes bad, he told me that the prices could go down, but that he could not quote me the exact price until the office opened up the next morning. I had to pay him $80.00 for the diagnostic fee even though he did not bother to bring a fan motor with him and was not able to repair my unit in 100 degree heat that evening. (Remember: I have been using this company since 2001 and this company installed my oustide unit in March of 2007. My thinking is that this guy should have been able to bring a fan motor with him to the job site since I reported that my fanmotor was out, RIGHT? Maybe, I am being unreasonable!) The guy also did not bother to try to find out if my unit was under warranty. I requested a different repairman the next day and he was able to repair my unit by changing just the fan motor and capacitor. The charge was $433.00 which is still a little high. I am writing the manufacturer to find out if the parts are covered under the warranty or not. Given that the unit is less than 5 years old, the parts certainly should be under warranty. To be fair, the second technician the company sent out was wonderful. Having said that, you need to be cautious when dealing with this vender given the above.
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