Supershuttle

They were paid in advance to pick me and my mother up from JFK airport and drive us to her home. As they instructed, they were called form Ground Transportation Desk at 5:29 pm om 8/25/11 (documentation available). I was told by their dispatch they would arrive in 1 hour, then another half-hour, then another half-hour. By 8pm they had not arrived, 2-and-one-half hours after they were initially called. Their dispatcher promiced a refund, ultimately I took a cor service home, and paid that driver. They did not refund the charge as promiced. I tried to resolve the dispute with the vendor. I phoned them over 15 minutes, including hold times, was transferred between 4 different people and then promiced that a supervisor woul call me back within 5 minutes. He never called. Iv'e instructed my credit card not to pay them more

My sister had a 2:50 a.m. pickup for an international flight from Newark Airport. When the van didn't arrive, I called SuperShuttle, waited about 15 minutes to get an agent who told me the van would arrive in 2 minutes. It didn't. By now it was after 3:30. At 3:47 an empty van finally arrived, so the delay wasn't because of other clients. The driver said he just received the pickup call! Fortunately, we had allowed extra time, but I am now waiting to see if she made her flight. I will never use SuperShuttle again. It is just too unreliable. more

Never showed up. 5 agents told me the driver was on his way. customer service said they'd refund my fare. No ride! No refund! Never again! more

Pre-booked my pickup for my return flight. Waited an hour for them to pick me up, an hour of driving around the airport picking up other passengers, and 2 1/2 hours before I was finally dropped off (I was the last drop off). Seriously 4 1/2 hours to get from Laguardia to Manhattan with no traffic is unacceptable. A completely overpriced service. more

For the pick up they were 1 hour late, no apologies. For my return flight, which was at 12:05a.m., they left me stranded at the airport with no way to get home. I contacted them upon my arrival and after I got my luggage from baggage claim, they told me someone would come for me within 20 min. A gentleman showed up but took others and said he didn't have room for me, but would be back in 20 min. I waited 30 min, no one came, so I called Super Shuttle. They told me someone would be there shortly. This went on until 1:30am, when I called the final time and was told there were no more vans running and I needed to find another way home. This is appalling and when I called to complain and tell them I would never use their service again, the customer service rep told me ""it doesn't matter because we have so many customers anyway"". Horrible. Pros: none what-so-ever! Cons: not reliable more

Pickup was earlier than I scheduled and it took 2 hrs to get to Laguardia from Midtown. You get what you pay for. If your flight is not too early, take the Airport shuttle or add $10 and take a cab. Pros: Cheap Cons: Long drive time, crammed, uncomfortable ride more

They did not show up to take me to the airport. I got no apology or explanation, except that the driver no longer had time to pick me up. I was appalled at how rude and inconsiderate the dispatcher and driver were and will never use this service again. more

Pick up was scheduled for 1400-14:15 for an 1800 international flight. The shuttle arrived at 14:30 with no passengers in it. We told the driver that we have to be at the airport latest by 15:30. He answered in a very RUDE manner. He even SWORE at my doorman, when he asked him to be more polite. He reported us no show looking at our face. When I called the call center to solve the situation. We couldnt talk to anyone. When I emailed the customer service, they asked for the taxi receipt to refund the money!!! We ended up taking a cab and paying over $50 instead of the $26 we were planning! So the total ride to the airport cost us over $75!!! I was trying to put a nice ending to my friend's visit taking her to the airport but SUPERSHUTTLE RUINED IT FOR US!! more

I took the supershuttle from manhattan to newark and back. On the trip to the airport, the pickup was almost 1 hr late and took 1.5 hours (2-3x cab time). On the trip home, it took 40 min to book/wait for the ride; 2 hrs to get home (I was the last drop) and they lost my bag. The driver unloaded my suitcase and left it on the sidewalk. The supershuttle ppl made little to get my bag back. What's worse is a passenger on my ride to the airport had the same problem! I don't recommend this service b/c the travel time is too much and they seem to lose bags. There are other services where you share a ride from Grand Central or Penn Station. I'll try that next time as the timing should be better. Pros: Cheap Cons: Slow, Lost bag, disorganized more