Don't ever take your car to this crooked shop. I took my car in for a diagnostic because it was shifting hard and long shift to 2nd gear. They told me it was caused by a broken transmission mount only. I assumed, ( you know what happens when you do that) that they did a complete diagnostic ruling out transmission failure. But no, they did not, they just ""looked"" at it and decided the most obvious thing must be all that is wrong with it. Well that ""band-aid"" worked for 3 days and then my car did the same exact thing. I took it back to Sun Valley complaining that my car was still not fixed and they said that they could now do more testing. What? Why? Didn't they already do a diagnostic. Apparently no. I refused and took it to Findlay Honda, they told me my transmission was failing and didn't even charge me a diagnostic fee.
Not only do you get ripped off but you get treated horribly. I tried to formally complain to the General manager, Mike Rumple, but I have only had the pleasure of talking to him twice, each time less than 5 minutes. I have called several times and am always told the same, he is out of the office or in a meeting. Apparently Sun Valley doesn't care about customer service.
When you look at their website they are accredited with an A+ rating from the better business bureau, say that they have ASE certified technicians and are a affiliated with Tech-Net. Which is misleading because you expect knowledgeable technicians and ethical service, you get neither of those with Sun Valley Auto.
Just so everyone knows, Terry B. is Terry Buis the OWNER of Sun Valley Automotive. Shame on you Terry, you should take better care of your company.
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