Stokes, Kathleen D, Md - Frisco Pediatric

Our family has had only excellent care by Dr. Kathleen Stokes and her office. We've always been able to get our daughter in to be seen on the day we call about her being ill. The staff are friendly and professional. Dr. Stokes has a nice sense of humor and she is direct and to the point. Family waiting times in the lobby and exam rooms are short. She and her staff give full explanations about the diagnosis, medications, and instructions. While time is not wasted, we've consistently had the experience of feeling we could ask for what we need, and that the doctor and staff would take all the time necessary for treatment and questions. We are lucky to have found her. more

Their operating hours are from 9:00 to 12:00 and 1:00 to 5:00. If you call them at 9:05/11:55/1:05/4:55, the front desk does not answer. Whenever they answer the phone, they always rush you to get off the phone. Very unprofessional staff. My daughter took her 1st flu-shot and suppose to get another one within a month, but they ran out of the 2nd flu shot and failed to inform us. When asked to talk to Dr. Stokes, I received a call back from the nurse and she was saying that it is ok not to receive the 2nd shot and the 1st shot is enough. When I read some medical journals, it is clear that children under 2 only gets 25% immunity from the 1st shot and 2 nd shot is needed. I was mis-informed by the Stokes's office. I think they are charging my insurance fraudulently, they charged insurance for well visit, which suppose to cover blood works and cholesterol checks but none of those took place but I was told that my insurance was billed for well visit Pros: Close to the Trails of WestFrisco Cons: poor service, poor follow-ups more