Sterling Automotive Repair

Really nice guys, but no way around the fact that we got screwed by going here. They misdiagnosed the issues with our vehicle for $800+. I don't know what the "best" customer service choice is after that, but even after admitting they should not have done that work, they basically would offer no realistic refunds. If you're looking for something extremely basic, like changing a brake light, they're probably fine. But if the diagnosis requires high technique and may require zeros in the pricetag, I'd go somewhere else for sure. more

I was referred to Sterling Auto by a friend of mine who told me the shop was both AAA and BBB approved. I brought my car in to have my check engine light serviced, with no appointment even made. The staff seemed to be very well educated, and very professional. Though I decided to wait, they offered to give me a ride back home. They finished the work on my car very fast at a more than reasonable cost. They also provided me with a full estimate before any work was completed. I would recommend this shop to anyone who is looking for honest service. more

I have been taking my car to Sterling for years now, and never have I taken it elsewhere. Fonda and Rich are always helpful in every way possible and are honest in their prices. They will offer to show you the problem so you are aware of what is being done and are always willing to answer any questions you have. They are quick and always have my car done on time-or even early! I will always be a loyal customer here, and would recommend Sterling to a customer with ANY car. Pros: Great prices, trustworthy, loyal and quality repairs Cons: none more

We are new in town, when we started to have car problems we called AAA they gave us a list of shops we took our car to Sterling automotive is was the best move! we had the car back the same day it was clean and it ran great. I am a customer for life!!! Thanks Pros: Old fashion service more

Had my vehicle serviced at Sterling last week. My check engine light was on and was running rough. When I arrived my vehicle was brought in promtly. I then recieved a timely diagnosis and estimate. I was then offered a ride home because the repair would take 2-3 hours. Within that time my vehicle was completed. I picked my car up that evening, that was 2 weeks ago. My car is still running like new, and I wanted to share my great experiance. Pros: Friendly & Fast service, Fair price, Allways in the loop Cons: NONE more

Awful. Worst customer service I've ever had. They had my car for over a month and the whole time I only received 3 phone calls. Even though they promised to call me about 30 times. Misdiagnosed my car 3 times and wanted to charge me $1300 for repairs that didn't fix the problem. My car is still broken. The manager doesn't act like one. He passes the buck to the impossible-to-reach owner who again doesn't return phone calls. They lie through their teeth. I told the manager that since 1 of their repairs didn't fix the problem, I wanted my part put back in so I don't pay for their's. He told me they threw it away. I finally talked to the owner after a week and he said "I just put your part back in. It ran like garbage so keep mine." Which is it? It got thrown away, or you tested it again? They sent my car to the dealer to be repaired without getting my consent. I brought them a part to install in my car. They didn't install it and then lost it, so I had to wait another month to get it back to return it (2 mo. total). After all was done. I paid them $850 and my car is still broken. Avoid them like the plague! Go to your dealer or anywhere else. I wouldn't even trust these guys to vaccum my car after my adventure with them. If I had to pay for a rental car for the month that they had my car I'd be out over a thousand more. Cons: Too many to list more

The nicest people I had to deal with in a long time,a refreshing change,They fix my car right the first time,the girls in front are very nice,they explained every thing I was very happy!!! Thanks guys Pros: great service Cons: none more

When you get a recommendation from your pastors wife, you hope you can trust the service. Sterling was trustworthy and more. Accurate quotes, good counsel, help prioritzing when cash is tight. Quick in and out, clear expanations and an owner who treats you with respect and care. as a business woman and a mom wth college kids whose cars are iffy at best, I trust Fonda and Sterling to keep us safe and out of the poorhouse! Sure the waiting room isn't glamorous, but the fact theat often you can stick around and he'll work you in while you wait is worth it.. and the receptionists are always polite and charming. This is one of the good guys. more

First time I went to Sterling since the SRS light was on. - Sterling had my car the whole day and said at the end they have one of their equipment was at his home and were unable to check. After one year when the waranty on that service was over, I made a mistake by going back to him and got couple other things reported with a bill as high as 600USD. After the service, 2 weeks later I went back with the same problems. This time he gave a dumb reason saying his technician had to go back home and could not attend the car. I had rented a car as an alternate. The service is pathetic - They calim to provide a drop back home when the vehicle is dropped for service. This is announced in their call waiting too. I had to wait at Sterling for 25 minutes to be dropped back. There is no news till 2:00PM(closing time is 3:00PM on saturday). I call up to find out. Only ten he starts looking into my car. After the work(which he never did) this guy calls me at 2:50PM. I reach there at 3:20PM to find that the doors are shut. My car was there all that night. Then I went back home and got a duplicate key and drove back my car. The response of the person is also rude. I would not go back to this GOD damn Place again. I would recomend others also not to. more

Truely great service.from the girl who wrote me up to the manager who called me with a est.I got a good price and a great job I would like for everone to know sterling auto is the best Pros: great service freindly people more

this shop turn my peice of junk and made it safe, i do not have alot of money this car should be in a junk yard. but they fix a couple of little things and made it better.i meet the owner fonda,his a truly good man i see it in his eyes, hje helped me out when i have nothing,my the lord bless this man,for is truly a man of men.i never white anything good about any one, these guys are doing it right really right. thank you sterling automotive repair. ps yuo desreved to be one of the top 4 shops in the state of il, great job !!!!!!!!!!!!!!! Pros: good people truly good people Cons: no more

came in on a freinds recommendation,they were right,They treated my very nice I drop off my car they called me with an est.they fixed it right the first time they picked me up at the office.Thats all I could ask for it was painless good honest people.I would recommend sterlingauto to all my freinds Sincerely Todd VP GE Sales Pros: great service Cons: none more

MY CAR BROKE DOWN ON MY WAY HOME ONE NIGHT CALLED MY AAA SERVICE THEY GAVE ME THREE SHOPS I PICK STERLING AUTO I AM GLAD I DID THIS WAS THE BEST THING I COULD EVER DO. I HAD A EST THE NEXT DAY AND THE CAR FIXED THE SAME DAY IT WAS CLEAN FAST AND A FAIR PRICE !!! I WANT TO SAY NICE JOB GUYS AND GIRLS THE COUNTER GIRL WAS FREINDLY THE PLACE WAS CLEAN EVERY BODY WAS VERY HAPPY. I WOULD ALSO WANT TO THANK AAA GREAT CHOICE FOR A SHOP. CUSTOMER FOR LIFE !!!!!!! Pros: CLEAN HAPPY FREINDLY Cons: NOT A ONE more

WENT TO STERLING ON A FREINDS RECOMMENDATION.THEY WHERE RIGHT'THIS SHOP TREATED ME VERY WELL THEY DID WHAT I ASKED THEY DID IT RIGHT AND AT A FAIR PRICE. I HOPE THEY STAY THAT WAY IF THEY DO THEY HAVE A CUSTOMER FOR LIFE. Pros: EASY TO TALK TO Cons: NO PARKING more

I took my car to sterling automotive repair for a brake job and a running problem. They did a great job.the car never ran so good.They were very nice people to work with they gave me a ride home and pick me up when it was ready.The price was good but yhe service was great from start to finish.I would highly recommend sterling auto.Since then my son has been there for a oil change and he said they where very nice,my family is hooked !!! I would like to say thank you to sterling auto, keep it up Pros: great servce,very happy work place Cons: none more

Very upset expeirence! I went there twice for a minor problem and the problem was still there after they charged me $600+. Don't want to go there the third time. Don't understand why it has a overall score at 9.3. From my point of view, the score is misleading. I went there for the high review score but its service was far from 9.3 out 10. Here is the detail: one month ago, my car began to die in raining day, sometimes at traffic night; at the same time, check engine light was on. I went to Sterling on 11/18 and stated very clearly to people there that I could not start my car in rain. They then changed some valve and charged me around $270. I came home in a good mood. But the second day, 11/19, the check engine light was on again. I called them and they said they might forgot to reset check engine light. Two days later, my car died again! so basically I paid $270 but no improvement of car was observed. I called AAA on 11/25 and AAA towed my car to Sterling. This time they said it was due to plug/ignition problem and charged me around $380 after $75 discount. I got my car back on 11/27. Then on 11/28, the check engine light was on again! Called them and was told that they might forget to reset check engine light the second time! I request a refund for $270 which I paid for my first visit. But they only agree to check my car one more time. However, from my point of view I don't think they are capable to sovle this problem because they have already tried it twice. I would rather go any other mechanic to completely fix my car. This is what happened to me at Sterling. more

Recently I came to Sterling to get my front brakes done. I was impressed with the quality and prices of the job. Everyone seemed to be in best of spirits and were willing to do anything and everything in my car's best interest. I couldn't have asked for anything better! Pros: the receptionist was very kind; they worked in a very timely fashion Cons: waiting room a bit cold more

I WENT TO STERLING AUTOMOTIVE FOR A OIL CHANGE AND I GOT GREAT SERVICE AT A GREAT PRICE.I WOULD HIGHLY RECOMMEND STERLING TO ANYONE WHO WANTS TO GET TREATED GREAT.I HAVE A 2005 HONDA WITH COUPON I PAID $18.00 FOR A OIL CHANGE I WAS IN AND OUT IN ABOUT 20. MIN.THEY THEATED ME LIKE I SPENT $1000.00 DOLLORS I WOULD TO SAY THANK YOU,A CSTOMER FOR EVER.GUS Pros: THUMBS UP WAY UP !!!!!!!!!!!! more

Prompt, Fast Courteous! I would recommend this shop to anyone in the Fox Valley area. This is the finest shop in the area. The staff at Sterling is genuine and friendly. They even have a great website! more

went in for a good deal i got great service.I got a oil change coupon in the mail so i thouth i would give them a try .I will never take my car anywhere else,this shop is one of the best.fast freinldy they know how to treat people its not flashy it only has 8 bays but its nice after my 14.95 oil change me and fonda (the owner )talk for about 20 min.I spent 14.95 for a oilchange he spent 20 min talking to what a great man he is truly a very nice man.the time i spent there he would talk to every one, say hello i cant say enough about sterling automotive repair if you spend 1 dollor or 1000. dollors they treat you good! Pros: great service Cons: small waiting room more