Jeff,
I think I have learned in the last three visits there is not much difference between Speedometer and anyone else. You were originally recommended for Speedometer's electrical expertise and outstanding service/customer care.Those same people do not recommend Speedometer anymore and neither do I.
In this last repair, all of the charges were on the up and up. Where Speedometer fails,in my opinion, is the connection you have with the customer to keep him. Do you really think a receipt and a thank you is enough? Really? Speedometer Business ethic: Its fix it, customers pays -- thank you. When it comes this last visit. It was your expertise that it was best guessed the starter. Turns out it wasn't the starter. Yes, the starter was old, but it gave me no problems. It was not the starter as it turned out. It was the nuetral switch. No apologies, no "oops, made a mistake on that guess". Nothing. If it were me, i would have fixed the motor mount you found broke and at least showed you cared to get me back as a repeat customer. maybe stated it was a little consolation for being wrong. No - Nothing. Do you know what this business philosophy gets you? nothing. No repeat business. No recommendations. Sorry no hard feelings, but I have the last word and not only do you not have my business, you dont have my recommendation either. looks like your shop was pretty empty. Get the hint?
Mike Woody
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