First of all, the services I got were excellent: a scrub and a wrap out of this world, and an aesthetician that really cared.
Now, everything that preceded them was a disappointment. I made an appointment for their special bath, and a day before I was going they called (in the middle of the day!) and said they it was broken (even when I made my appointment) and they couldn't fix it on time. Didn't offer anything to make up for this. The reception was at the salon itself was chilly at best. Once I got through the reception, though, it was really nice.
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