I brought the mower in to Small Engine Specialties in Chillicothe IL requesting a very minor issue be fixed under the current warranty \r
Requested a call back when I dropped off the mower in order to explain the problem I wanted addressed\r
After a week with no contact I called Small Engine Specialties in Chillicothe IL\r
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I was informed me they would not get to my mower for 'atleast 10 more business days' and my request to speak to the mechanic was denied. She said they would call me when they 'got to it' \r
I confirmed with her that this was a warranty job and I wanted warranty work done only\r
Three weeks passed with no contact from Small Engine Specialties\r
I finally called them. I was told the mower was complete. The warranty had been denied and I was responsible for all charges. $99 which was all labor-no parts were replaced.\r
The only explanation was that it was 'old gas problem' I had NEVER ran old gas in the (practically new!) mower, and it started and ran PERFECT when I dropped
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