On 12/27/2011, I brought my 2009 Chevy HHR for ESC/Traction service issue at 4:50 pm. I was waited on by John Hallwood. Mr. Hallwood said, and I quote: since it’s almost closing time, he will have the mechanic look at it the next day. I said that was fine, and since it’s under the Power Train warranty, I asked for a loaner to use for the time being. Mr. Hallwood's response was: I don't know until the mechanic diagnoses the problem.\r
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I asked Mr. Hallwood, if ESC/Traction issues are covered under the Power Train warranty? Mr. Hallwood's answer: again Sir, I don't know until the mechanic diagnoses the problem. I explained to Mr. Hallwood that I needed to know if a loaner is covered under the warranty, or if I need to contact my insurance for that . When I asked Mr. Hallwood if any one else would know or to look GM's warranty manual, Mr. Hallwood went and brought me a 2' thick ; so called manual to look it up myself !! And walked away. \r
Astonished by what just happened, I called Mr. Hallwood back. I informed Mr. Hallwood of my disappointment of the lack of care & knowledge; expecting the customer to search for answers on his own.\r
Not soon as I was expressing my dissatisfaction of the service, a BAT OUT OF HELL bolts out yelling, and I quote: Sir, Sir , you need to lower your voice and leave, we no longer need to do business with you, I will let you out myself. That was Fixed Operation manager: Bill Vock. That happened in front of several employees including Mr. Joe St. Pierre, Body shop manager, that previously handled a body work done on the same vehicle. \r
That was a despicable way to treat a customer. This complaint was posted on Simms’s web site the next it happened, and I asked for the owner Bruce Simms to call me. Still waiting.\r
Will never do business with them again. One wonders why GMC lost to Toyota ! simple : Service , Service , Service\r
I had to give them 1 star ,since there is nothing lower
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