Upon the original consultation, I was in heaven. Over the course of time between first consultation and wedding day, I started to worry a little. I then went in for my final consultation where I requested a mock up of my floral arrangements. The designer, Rich, made a beautiful arrangement at the cost of $125. The flowers died 2 days later.
Move to the wedding day. The driver from Sylvia's was late showing up to the church; thus, my own family was making the arrangements and setting up vases WHILE MY GUESTS WERE ARRIVING! My 85 year old grandmother was helping to set up!! Unacceptable!
Move to after the ceremony - again, no driver to be found to transfer vases and flowers from the church to the reception hall. Finally, my family, ONCE AGAIN, made the transfer for me and helped to set up the vases and centerpieces. Once again, my guests were present at the reception hall because the florist did not do their job by the time the 5:00 cocktail hour started. Very disappointing!!
All in all, if you want your wedding day to go smoothly, DO NOT use this vendor. I asked for a $355 credit to my credit card to cover the amount charged to me for set up and transfers and was denied it. Instead, they offered me a $150 credit to their floral shop.
Totally disappointed in this vendor. I informed them I would not recommend them and they were not phased at all. Too bad that a local business can't be honorable enough to either fulfill a contract or make it right without ruining their word-of-mouth reputation.
Pros: Artistic Ability
Cons: Fulfilling Contracts
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