Good: The attention to detail, honesty above anything else, willingness to work wit us on a major job.. Bad: They showed up at our home without prior notice to finish the job. My guess is they need to call first? What if we had both been at work that day?. Improvements: Only to haev lead person call before arriving here to finish the job.. Other: The work (re-working) of our duct work alone was a major job, new plenums, much of the duct work re-done to make it more efficient has made a difference in our home in less than two weeks! Will have to wait for warmer weather to see what happens with the new AC units..
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