I agree with the last reviewer. It is definitely fast and friendly. However, I think it is not reasonbly priced. You pay as much as you would if you went to an independent high quality portrait studio. Only problem is the quality of Sears pictures are not as good. I also do not like that they purposefully and routinely take additional pictrues of you, your children, or family that you did not order - and then try to sell them to you when you come to pick up the pictures you did order. The gimmick is that you don't want to throw away additional pictures of your children - they know it too - so they make more money. That's the reason I haven't been back.
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