I ordered a dishwasher and a double wall oven from Sears. They set up an installation date and I made sure to be home. Installation day came and the installers were even close to on time. But they said they couldn't install the oven because they didn't bring the right tools. [huh?] And they couldn't install the dishwasher because the wiring was wrong. At least that is what they told me! So I had the electrician come out - the wiring is fine. I called to schedule a 2nd installation and guess what the installers had told their dispatcher? That they couldn't install it because my floor was too dirty! [For the record, my floor had been scrubbed 2 days before, but what the hell kind of excuse is that?]\r
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So they set up a 2nd installation and I specifically asked for a different crew. That was supposed to be today at 10:00 AM. At Noon I get a call from the dispatcher - Sears doesn't know where my appliances are. They are somewhere in the warehouse and the Sears people are TOO BUSY to look for them.\r
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I called and complained [and screamed a bit, too, I was really angry] and they said that they would find my appliances and have them installed by the end of the day. Guess what - it is 5:37 PM and I have no appliances. So I called to cancel my order only to be told that THEY COULDN'T DO THAT. WTF? They wanted me to schedule yet another installation. Oh, and they would send me a $50 gift card for my trouble. [Are they kidding me?]\r
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And the real kicker? The manager I spoke to said he'd had the same problem [lost appliances] several times just today! It was an on going problem. In fact, he couldn't call me until after 5:00 PM because he had been dealing with the same problem with other customers all day! \r
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I will never, ever, ever make another major purchase from Sears.
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