Scott Clark's Toyota City/Scion

I went to this dealer to buy a specific car, however I was steered into another car that was cheaper and told was comparable. It was not. I was sold an extended warranty and then lied to about the terms and how it would be financed. Long story short, they took the money I would have paid for a quality car and coerced me into buying one that is not for essentially the same price. A little more all said and done actually. I had no idea that the extra cost would be financed because I was shown one amount and then another actually ended up going to the bank. After complaining, this dealer's idea to ""make things right"" for me was to try to convince me to go upside down on my loan and buy a more expensive car from them. This was after they admitted to poor business practice and apologized profusely (I went through three reps, all of which claiming they would have never let what happened happen on their watch). When I wouldn't go along with their plan I was told how foolish I was for buying the car I bought in the first place, the one THEY sold to me a couple weeks earlier. This was after several people came out and made it sound like they would refund the money on my warranties but if I wanted they would swap the car out for the same bloated price of my current non-quality car + extended warranties. This was to keep me busy by showing me ""special"" cars so everyone else could quietly sneak out and go home. That way when I didn't bite they could say ""Well hey, were closed now so there's nothing else we can do"". The reason it took so long for me to realize the amount they financed for me was because I didn't get my paperwork for three weeks, then their bank(PNC) told me they didn't service the loan themselves and instead outsourced it. I was given a website that was invalid to get my info, then eventually found something by searching for individual parts of the bogus web address on Google. Imagine my surprise when I finally got to see the total amount financed. All I got prior to this was payment coupons in the mail with my monthly fee amount but no total cost. This dealer was dishonest, and then when I called them out on it they wasted my time and tried to double dip on the shady business practices. I will never do business with them again, and its a shame that this dealer has gone as far downhill as they have because I have bought cars from them in the past and had no issues. I would avoid, but if you must shop there be very careful and don't trust anyone no matter what they tell you. more

I had the worst possible car buying experience at Scott Clark. The Internet Sales Manager, Reggie, flat out lied to me at multiple points during our conversation. He also printed out a financing outline that looked suspect, and when I tried to leave with all of the paperwork (including the financing printout, he snatched it out of my hand and refused to let me leave with it. This dealership is shady to the point of ILLEGAL business practices. Stay away. more

I gave Scott Clark Toyota a call to discuss a used car I found on their website. Spoke with their Internet Sales Manager about the truck and my trade. I told him that I didn't want to waste my time driving their, being I lived a little ways away, if they were going to give me ""wholesale"" value on my trade. I didn't want anything crazy dollar amount for it, just the lowest Kelly Blue Book trade-in value amount. He assured me that the price they offer for trades is KBB. He also assured me that he could get close to the deal I had worked out on a Chevy Truck. So I fill my car up with gas and drive down. Checked out the truck...looked good, and they checked out my car. When it came time to talk business they showed me the most they could give me for my car (which is in very good condition); $4000 less than the price that we discussed on the phone. Then we discussed the price for the truck. They wouldn't budge one cent. The manager said that he was going to have a talk with the Internet Sales Manager, but this does nothing for me. So now I'm a little ticked, I wasted my whole evening driving to this dealer, cost me $25 in gas, and all I got out of it was a headache. Moral of the story is: Never trust a Scott Clark Toyota Dealer.....they will tell you anything to get you into the store, and they have no issues with wasting your time and gas money or ripping you off. They are solely interest in making money off you in every way they can. NEVER GOING BACK!!!!! Here's the kicker, the Chevy truck that I had worked out the great deal with very friendly and honest guys at the Chevy Dealer sold while I was at Scott Clark Toyota. more

My experience was terrible. I bought a used (2009) car from them and received a phone call from them two weeks later telling me the wrong VIN number had been put on the contract. They wanted me to bring the car back and pay an extra $2200 to keep it or accept the car that was on the contract. I had never even test drove the other car! When I refused, the sales manager threatened to send the police after the car. I was blown away. I told them I wanted my old car and my down payment back. They backed down after this and drew up a new contract with the correct VIN number and had me come in and sign. I sent an email to the General Manager and never heard a word back. Really poor customer service. Beware!!!!! more

It is clear that a happy customer is the number one focus at Scott Clark Toyota! Every single individual we met as we went thru the process of buying a Highlander was exceptionally helpful, friendly, and knowledgeable about their piece of the business. Travis, our salesperson, was incredibly patient and just a pleasure to do business with! more

I had a great time buying a new car today. I talked to John Rotowski(probably got it wrong) and he said that he would take care of me. Where were able to get all the options and features that we wanted within our budget. It was really cool that they had a lady that showed us all the features for an hour after we purchased the car. Most places throw you a key and book and say good bye. If your looking for a great dealership that goes above the board go to Scott Clark's Toyota and ask for John Rotowski Pros: great facility free coffee/donuts free manicures Cons: New car are expensive more

I had the pleasure of purchasing a used Sequoia from John Rotalsky. I started my purchase online. John, the Internet Manager answered all of my questions, and set an appointment that fit into my busy schedule. It was the nicest dealership I've ever been into. My wife is looking forward to getting her nails done for free. Pros: nicest facility free coffee and donuts free manicures more