I would never go back to this business. The owner completely screwed up the engraving on a present for my father. And instead of admitting the engraving was off centered and tiny, he simply said, ""I think it looks fine, and I will not replace the present."" In my opinion if you cannot perform a serivce don't try to perform it! Simply say, ""I really think you should go elsewhere, I can't do it."" or ""I can try, but I can't guarantee it will be centered."" Not only did he screw up the project but refused to help fix the problem, pretty much telling me to f-off. I went in with a positive attitude thinking he would help me out and be professional, I left literally shaking and almost in tears. It was two days before Christmas and I had to go into Tulsa and rebuy the present and have it engraved at Things Remembered. Should have done that in the first place. This was a small project and he could have easily replaced it for a minimal fee and had a happy customer in me but instead, here I am....screwed and still angry about it. If he wouldn't admit to a small mistake I would hate to see how he would react to screwing up a big project! PROTECT YOURSELF, TAKE YOUR BUSINESS ELSEWHERE!
Cons: RUDE, UNPROFESSIONAL, HEARTLESS
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