I'm disappointed with two things: 1) the salon does not return calls to book appointments, 2) twice now stylists have charged me for items without asking or even informing me. The first time, I got charged for extra hair color and a clear gloss coating I didn't even know I got, and the 2nd time I got charged for toner on my too light highlights. The owner is extremely responsive and kind and when I complained about the toner, the charge was reversed. Honestly though, I think I've had enough. Going to the salon shouldn't be such a struggle.
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