SPARKS Complete Car Care

Great people make the business. And thats what I get each time I go. Always there to help! more

Great work, done right and on time more

I always like coming to get our cars taken care of however, I was kind of turned off when I got my oil changed recently. Every place I have been to since owning a car always tops off your windshield wiper fluid. When I tried to clean my windshield 2 days after the oil change, I had 0 fluid. I called and asked why it wasn't filled and was told it's not something that is done without asking the customer. I was never asked... And feel it should be done, period. more

Everyone went out of there way to give me quality service and repair my car in a timely manner. more

Friendly and efficient with great prices more

I had an 8:00 appointment for an oil change. complete and out by 8:30 more

Great service and friendly staff. more

I felt that the person who spoke to me about my car was tactful and helpful. Talked to me about some repairs or service that would need to be done in the near future so I can prepare financially. Did not try to sell me a bunch of services that I did not need. Refreshing! more

I always appreciate the fact that Johnny and Sam take the time to explain my car issues, and show me, on my car, where the problems are. more

It will sound crazy, but I look forward to getting my cars oil changed! Sparks gentleman are always kind, courteous and very informative without being pushy and I like that. They are quick with the oil changes and have a great money saving card that you can buy that seriously takes the "OUCH!" out of your your mind while your reaching for your wallet. I appreciate Bob and Johnny for their constant attention to detail with my car. Thanks guys and see ya in another 3,000 miles! more

Most knowledgeable & friendly staff. Very clean & up to date with technology. Bob explained everything with a video presentation. I felt very comfortable as a lady customer in a car care facility. more

Easy to make an appointment, quick service, didn't try to add more to what I'd requested. more

Car came in for a lot of service and was debating a new one. They spent a lot of time with me and its purring like a kitten. Of course, I spent a buck. The only down is that they took a little too long and were not open to driving us or picking up because they were short on help. more

I go to Sparks and I highly recommend them! Bob (owner) is honest, trustworthy and very knowledgeable. His staff follows right behind him. They perform top quality work at very reasonable prices with great service. Tyler more

ease of making an appointment...professional service more

As usual, prompt and thorough service was the experience at SPARKS... more

I like the people that work here and the service they provide. They always tell you what you will need to get fix next and make sure you know if there is anything else wrong with the car. more

I felt that the service technician was clear in his explanation of what my car needed and didn't try to get me to do service that wasn't needed. more

Recently came in to get my rav fixed and all employees were polite, helpful, personable and knew their stuff. Thanks for the help! more

Will never go here again and based on my experience i would not recommend this to anybody. I was driving from Bradley, IL to Naperville. I had to make a couple of stops. All of the sudden my vehicle jerked during reverse and again in drive. So I decided to stop at Sparks(only because it was close to my house) After speaking with the technician, I decided to set up an appointment for the following morning. I first received a quote for the diagnostics, ok that's normal. I asked Johnny if the cost of the diagnostics goes toward any repair necessary, his response was yes. I left to go home. Feeling better that Sparks would repair my car the following day. I brought my car in at about 9am. After doing research the night before i informed them that the speed sensors might need to be replaced. At 3:30 Johnny called me and informed me that the speed sensors need replacing and that the total would be $216 plus the $100 Diagnostics. Bringing the total to $316. I questioned the Diagnostics charge and he said ""I think we can do something about that"". I went on with the repair with the understanding that the total was going to be around $216 and my repair would have been completed. At 5:00pm Johnny called and told me my car was ready to pick up. I went in and picked up my car. I drove no more than half mile and my engine light came back on. I immediately called and Johnny told me to bring my car back in tomorrow. I brought it back the next day and they said it would take them longer to look at the car to diagnose further, however they were not going to charge me again. As if i was supposed to pay for them not fixing the problem. I unfortunately could not bring my car back for 1 week, to give Sparks 2 whole days to look at my car. I received a call that evening and Johnny Said ""We are unable to find the problem, and you might not want to throw money at a car and still not solve the problem."" I have a 95 Saturn, with only 75k miles. The next morning I went to pick up my car and Johnny gave me my keys along with some BS report on the Transmissions of 1991 to 1994 Saturns. Again I have a 95. I left determined to take my vehicle somewhere else. After further research i found that 2 sensors could cause problems. both were only $15 each and were easy to repair, I decided to buy the parts and have a knowledgeable friend install them for me. After Installing the 2 sensors, which only took 20 min. total, I noticed an immediate fix. I have driven my car 600 miles since taking my car to Sparks, and my Service engine light has yet to come on. I hope my experience can help other consumers choose a better location than Sparks of Naperville. more