Russellville Commons

Russelville used to be a great place to live, but hasn't been since new management took over some time ago. At first things looked really promising, like upgraded pool and gym facilities, but in terms of service, the place has gone way downhill.\r \r To be fair, the units are quite nice and the facilities are generally good quality. It is not the property itself that is not good, it is the management and the services.\r \r Maintenance requests can take days to be resolved, sometimes not showing up until they are called twice. Management is never apologetic, and one of the staff in the office appears annoyed when we go in to speak with her about anything, as if the tenants are just a nuisance to her daily business.\r \r The neighborhood used to be kept spotless on a daily basis by the maintenance people and the gardens were beautiful, but now moss grows on the parking lot curbs, the garbage rooms stink like cat urine, the flowers throughout the neighborhood have been significantly reduced, dog poop is left on the grass, garbage is left wherever it may lay on the property for days or even weeks. The bathrooms and the gym equipment is often not properly cleaned, and the pool area is often left locked up when it is supposed to be open for the tenants to use. Maintenance staff come and go regularly so the high staff turnover says something (not sure what, but something).\r \r Rents have gone up significantly and we have had 5 other neighbors move out when they were notified that their rent was going to be jacked up significantly when their leases came up for renewal, so understand that you may like your rent when you sign up, but the management have no compunction about raising it significantly once they have you on board. We can't wait to see what our rent is going to be in another 5 months.\r \r This new management also did something really underhanded. We used to pay for our actual water bill, but when they took over they put everyone on a flat monthly fee that was at least $5.00 higher than any water bill we had ever had in the past, then they went through all the apartments and put water flow limiters on all the taps. A nice gig if you can get it! Worse yet, they recently arbitrarily raised the water bill another 20 bucks per month, so now we are handing over somewhere between (at least) 20 and 30 bucks per month to them, over and above our actual water bill for their little water for profit scam!\r \r I could probably think of other ways that this place has gone downhill, but the gist is, that the management appears to be heavily focused on maximizing their income and not all too focused on providing good service to their tenants. It appears the few property improvements they did were done to justify raising the rents. I wouldn't recommend Russelville to anyone. There are better deals and better management companies throughout the area. more

I have lived in Russellville for almost a year now. In this time the management has changed (I've been told this is not uncommon here and that the management has changed at least 4 times in the past 3-4 years). The new management is pretty awful. They are unresponsive, unreliable, and they border on insulting. On several occasions, I put in noise complaints on my neighbors (after trying repeatedly to speak with them) and the management only document one of the complaints - and only sent one letter. Then, the neighbor filed a complaint on me for the same thing soon after receiving the letter from management. The management's response was to send me a letter - insinuate that I was harassing my neighbor - and tell me that it was ""my word against theirs'. The neighbors are new. I have lived here without incident for over a year w/ no problems. I pay my rent every month on time; and, I've gotten along with all my previous neighbors. Now, these new people move in, and cause my living situation to become unbearable and the management tells me ""it's your word against theirs"" AND, while referring to my lease, articulate that my lease is up soon. So basically, if I don't like it move. It's crazy making. And I'm still living with the constant banging and thudding of my neighbors. Needless to say, I'm moving as soon as my lease is up. Additionally, the construction of the buildings is sub par. The walls are thin and the insulation non-existent. The apartments are cold in the winter (impossible to heat) and hot in the summer (impossible to cool). The neighborhood is not the safest place. It's not terrible but car break ins happen. All in all, the complex is sub par and the management incompetent. It's way to expensive for all the problems you have to deal with. Don't get caught up in how the complex looks when you check it out - looks are deceiving. I strongly suggest that you look at other places the live. more