The ""Professional Plumbing"" slogan is ""Our name says it all"" WHAT A FARCE!!!
You would expect true ""PROFESSIONALS"" to do a job right and to stand by their work and correct it if needed to make things right--but this is NOT the policy of Professional Plumbing & Htg.
Two months ago, they replaced the sewer plastic pipe and one way valve between the sewer pump and our basement wall which previously had developed a small leak . Three days later the one way valve just popped off the pipe and the sewage flooded the basement floor. We called and they ""fixed it"" for free. But now, on a Saturday morning,the same thing happened again. We called, the operator named Paul was very inpatient when he heard it was a problem with their previous work, starting to say they have to charge us for different kind of fees, before we had chance to speek again, he just hung up on us. We then had to call back and complain, finally the boss, Gary Kicinski, talked to us with a belligerent attitude and states he has to charge us an emergency service fee. He admitted that the previous job was NOT DONE CORRECTLY (he said they should have put more support clamps on the valve and adjacent pipe) but now he insisted to charge us an emergency service fee on top of the service fee and the clamps , otherwise he will not send any plumber out to our house. We felt that they should not charge the emergency fee since if they had done the job correctly on the first two times, we would not be dealing with the sewage flooding flooding the basement again. But he just decided that he will not send any one to fix it at all.
So, ""Professional Plumbing and Heating"" is truly not PROFESSIONAL, if by professional you expect a job to be done correctly and for them to stand by their work. Instead they did the job incorrectly twice and then wanted to charge an emergency fee to correct it on the third time.
more