Precision Door Service

On 10/06/11, Jared of Precision Door came as our garage door opener was making a sqeaking noise, but otherwise working fine. I was told the service call was $80 and covers assessment/some maintenance. After lubricating the sprocket, the door quieted. Jared said the sprocket was grinding/wearing down bcuz the spring needed to be replaced. He could replace it for $300. After taking it apart, he stated the bearings were bad & also needed replacing. Jared said if we didn't replace the bearings, it could cut through the hollow steel bar and the door could fall at anytime causing injury. Jared offered a package deal for $599 covering the spring, bearings & rollers with a lifetime warranty. Shocked a 5 year old door needed major repairs, I contacted the original installer, Overhead Door of Indianapolis, to inquire of their warranty. The door was out of warranty but they would replace the spring for $125 and bearings for $25, & the service rep told me if bearings were bad the door would jump all over (which wasn't happening). I felt like I was being sold both products and services that were not necessary. I asked them to put the door back as found and I would need nothing further. Jared was argumentative and continued to pressure me, now offering 2 springs for $200. I was not comfortable doing business with them and then Jared wanted to charge me $89 for adjusting the spring -5 min of work- (which he claimed was broken) and $80 for a service call. On 10/10/11, David from Overhead Door, came to replace the spring. However, upon inspection, David determined the spring was not broken, bearings did not need replacing and the sprocket was not worn. David made a few minor adjustments for a total charge of $59.95. He also indicated he could replace the entire door with tax & insatllation for $650. I believe Jared/Precision engaged in deceptive practices and fraud by attempting to pressure me into buying parts and services which were not necessary. If I could select NO stars, I would have done that! more

Thanks for the prompt (same day) service. Josh did a fine job, quoted costs prior to the repair and performed the service taking care to protect my car and cleaning up his mess afterward. I would use Precession again. Curt - Pendleton, IN more

My door fell and they were there quickly and fixed it completely. I did not feel pressured to do more than I wanted. They are guaranteed for life so now I will never worry about my door. They will take care of it! What peace of mind. They even came back out when I had a question. Professional, Knowledgeable, courteous. I am very satisfied with Precision. more

I was so happy when Geoff came to fix my garage door. My door was broken and I could not park my car in it. I didn't like parking it on the street. He (Geoff) was very professional and let me know what the garage door needed and would cost before he started. When he completed the work we talked about another component that he saw was ok, but should be replaced at a future date. He gave me the price and asked if I wanted to have those components replaced now or wait. He didn't start the work until I gave him the OK. The work was good, the technican was knowledgeable and it was 'over all' a very good experience. I would recommend this company to family and friends. more

As a former employee of Precision, I read reveiws and cringe at the thought that I ever worked for such a horrible and dishonest company. Buyers need to be aware that the technicians sent to their homes have NOT had any sort of background history ran on them. As of 6 months ago, 8 of their 12 technicians are convicted felons...two with felony theft charges and the others are felony drug charges. Several of the technicians have prescription and illegal drug addictions. Technicians are taught to lie and manipulate customers into buying things not needed. If they cannot get anything out of the customer, they will tell them they had to "reset and rewind" their door and demand payment for services rendered...and shady "contracts" and carefully worded phrases that are quickly announced during your RECORDED PHONE CALLS bind you into things you do not realize you are consenting to. I could go on for days. This company is ran by an owner (Joel Belyew) and office manager (Nick Hawkins) that cares purely for no one but themselves and the almighty dollar. When employee were caught stealing via company credit cards, they were not fired. They were allowed to remain employed by paying back double what they had stolen...and then sent back out into YOUR homes. more

They arrived same day and on time, gave up front accurate cost, and repaired my door in a timely manner. Garage door works great, and I received a lifetime warranty on my repairs. Pros: On time, accurate quote, quality work, and warranty Cons: None to speak of more

I called them to replace a spring. They said $149 for 1 & $210 for 2. I said ok then they came back & said I needed a new bearing kit, all together $499. I never agreed or signed anything but the service call but it still didn't stop them from trying to get another $89 for a release & rewind?? which I never authorized. Luckily I got by with only paying the $65 service call but I'm sure there are plenty of little old ladies that won't be so lucky. Buyer Beware they also use those nextel devices to eavsedrop during the communication process. I only gave them 1 star because zero wasn't an option. Shame on these people for trying to take money from hard working , honest folks. Pros: nothing Cons: Very high pressure sales more

Called on Friday afternoon around 3pm and they told me they could have someone out between 4-6. The repairman called around 3:45 to let me know he was en route, he arrived shortly after 4. He quickly determined I had a stripped gear inside the motor unit and that was basically a result of my door operating poorly and unbalanced. He was able to replace all the worn parts and the gear in the same visit and what really impressed me is how well the door worked. he even showed me how to open by hand it was 10 times easier than that morning when I had to open it to get the cars out. Then when we ran the opener the entire door was way smoother than ever and quieter. Great quality work, professional service from both the phone call and the repairman, and prices seemed reasonable although I really have nothing to compare them against. Could not be happier with the overall experience. Pros: Quality work and a professional experience. Cons: Probably more expensive but very much worth it. more

I was pressured into purchasing equipment I suspect I did not need. Very high pressure, rude salesperson/ installer. I felt like I was working with a used car salesman. Products were installed I did not authorize. Do yourself a favor and keep looking; this company is all glitz, no substance! Pros: arrived on time Cons: swindled me out of an extra $600 more