I purchased their salt chlorinator system mainly because they were here local in Tempe, no middle man. Everything worked fine for about 1 year. When I called they said my warranty was no longer valid even though I did nothing wrong and I was originally told my warranty was for 5 years. It would cost $75 to come out, so I took it to them. They replaced the electrode and charged me $400???. I had also purchased a sand filter and pump from them, both products failed and they said even though I purchased from them, they are not the manufacturer and to call them. The manufacturer said my warranty was through PoolEx. You can see where that went..no where. Then the main unit died and they charged me $100 to fix it and a week later it died and they never returned my calls. I have since changed to another local pool company and everything works great and my equipment is actually 80% quieter now. I will never use PoolEx or WaterCo ever again.
Pros: local
Cons: lousy service & product
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