Ponier Music

Doug Ponier is a horrible person and should let someone more qualified run his business.I paid for three months in advance for the free guitar and Doug accidently charged my account twice.I called and told him what happend and how it made me have overdraft charges and he wouldn't credit the money back.He told me he could only issue a credit for the next month.Even after admitting they made a mistake.Did not care about my account or what happend to me.So I decided I no longer wanted to continue lessons for my daughter and I just had a major surgery so I couldnt go in and cancel so I called and spoke to someone else other than Doug and they said they would cancel it for me No problem!Ofcourse Doug charged my card anyway and told me that I had to come in and cancel even though his staff said it would be fine.So you know he wasn't going to give me my 75.00 dollars back.He offered it back as a credit towards lessons in the future.I said no thank He said well since you didn't come in and cancel by the 25 I can only give you a credit....by this point I just wanted out so I said fine.I went in to cancel and he claimed he never said he would give me a credit.And because my husband wrote about the bad experiance I had, the credit that took me 30 min to fight for that he actually gave me he canceled after I left the store.So I am out 75 bucks because he didn't like my husbands review.Don't waste your money or your time.His own staff has a problem with him.Here is the email he sent me after reading my review..Dear Mrs. Williams, The gift card I gave you yesterday was a courtesy in order to make a customer (you) happy. Per the agreement you signed (twice) Ponier Music did EXACTLY what we told you we were going to do and we were not obligated to offer the credit. After stumbling upon your online review of my store last night, I no longer have any interest in making you happy or a customer. The gift card has been cancelled in our system and is now worthless. Please never come in my store again. Thank you, Doug Ponier Ponier Music Now how does he take back money that he owes me.He lies to save his own behind and cares not about customer service.I t took arguing 30 min for him to issue that credit and he took it back more

Ponier is a great store, especially for those who are just starting to learn how to play an instrument. The staff is very knowledgable about the products and are very helpful. more