This limo company is a terrible company. I booked a party bus in July for my boyfriend's 21st birthday which was in September. I called 2 weeks prior to the party bus day and confirmed everything with the company. On the day of the birthday, the party bus was supposed to arrive at 6 pm. By 6:15 there was no party bus and I had not recieved any phone call. I called Platinum Express Limo and nobody answered the phone, so I left a message. I called back 5 minutes later and a woman answered the phone. I explained to her that our party bus was 20 minutes late and we had dinner reservations at 6:45 and she said, "" umm, you had the bus for today?"" I told her yes and she then asked if anyone had called to confirm it and I explained to her that I called 2 weeks prior to confirm my reservation. She said she would call me back. Obviously they do not have their stuff together. So she called me back and said the bus broke down. I asked her why nobody called me to say they sent another bus or let me know about what the reason was for the bus being late. She then said we could either drive ourselves to dinner or wait for an hour and a half for a new party bus to arrive from Ontario. We were in Redlands. It does not take an hour and a half to get from Ontario to Redlands. I explained to her that we had been drinking since we were getting a party bus. She proceeded to hang up the phone on me. I called back and she said that they could take $100 off of my payment. I was paying $654 for 6 hours! $100 is not enough! How about FREE!!! So after it was all said and done, they sent another party bus from Ona arion to meet us at our dinner location (we were 1 hour late for our reservation). Now we only were able to use the bus for 3 hours! \r
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This company is a terrible ran bussiness. They are unprofessional, unoragnized, and a complete joke. I would bever reccommend this limo service to anybody. I will tell everyone I know that Platinum Express Limo is a horrible comapny and to go elsewhere when looking for a limo service.
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