NEVER, EVER AGAIN I have taken my yorkie to this petsmart once before with no trouble, but after this experience never again. I did not notice until I got him home, but his left eye was swollen shut. When I called back to ask what happened and why they did not tell me while I was there I got...maybe he has shampoo in his eye or maybe some hair. No sorry or anything. They did tell me to bring him back in if it got worse so the vet there could look at him at no cost. So when his right eye also swelled shut I had my husband take the dog back over there. Then we find out they did not even have a vet available to look at him today, and they sent him to the PetSmart at Waterford Lakes. After numerous tests they found out that something had gotten in his eyes and burnt them. They said that there may be scaring, but if we put the two prescriptions in his eyes five times a day he shouldn't go blind. Once he was finally back home, I held him for awhile, and realized that my eyes, skin, and throat itched badly. Whatever they sprayed on him was very irritating. So after all of this, I had to rebathe him anyway. They service is horrible, and they have no remorse for nearly blinding my dog. Not to mention, during the two hours that my husband waited for the vet, he watched other dogs being groomed at the Waterford Lakes location. He said they are horribly cruel to the animals and he would never let anyone we know take their animal there again. DO NOT RISK IT!
more