Pep Boys

Do NOT take your car here for service! \r Do yourself a favor and call Richard at AAA Muffler & Brake (701 Main St, Garland, TX 75040 (972) 272-5470). \r My car was riding straight and smooth before I took it to Pep Boys on NW Hwy for struts and shocks; when you get this done on your front end, you have to have a wheel alignment done as well. No problem, accept Pep Boys could not get it straight after they installed the front struts--and they tried for over two and a half hours. In fact, Pep Boys blamed it on my tires!! At $200 for each of my tires that are brand new I knew Luis at Pep Boys was full of it! If it were my tires, howcome after Pep Boys rotated them, the problem was still there? Because it's NOT my tires! First they blamed it on my tires, then they blamed it on a heater that was in the wheel alignment bay. Seriously, a heater?! \r So I called AAA Muffler & Brake (don't let the name fool you, they do it ALL), spoke to RIchard and he got me in and out within an hou more

PEP Boys - Garland, Texas #703 2002 - On Saturday, November 20, 2010 - I took my car into pep boys for routine maintenance of the coolant flush. Left pep boys after paying them for the service and my car ran hot and anti-freeze was coming from the radiator. \r \r I called back to pep boys and they recommended that I have it towed back to pep boys at their expense. The following day, I received a call from the manager at pep boys who indicated that I had ran over something and punctured my radiator. I told the manager that my car was fine and I brought it in for just routine maintenance and that I had taken my car to the dealership the day before for oil change and they had check the car out to be in good shape and recommended the routine maintenance of the coolant flush. The manager was still adamant that I punctured the radiator and I would be responsible to paying for a new radiator. \r \r Well, less than 10 minutes the manager called my back and said that the technician dropped a more

I shop there often, The manager's good customer service and attitute is definitely passed on to the greetful and very helpful employees. I will definitely continue shopping there at that store!\r Roy more

they gave me really good deal on set of tires and were great about military discount they even explained the different treads for my suv so that i could choose the best tires. more

they are helpful, even when you are not sure what you want. their service dept. is guick and efficent. they have a good exchange policy if you get the wrong size or part. There is also a large assortment of accessorys for your car from air fresheners to hubcaps. So you can make your car look great. more