Pedal Power Bike & Ski

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id: 27340653
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176 Great Rd
Acton, MA 01720

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(978) 393-8432
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Over the past couple of months I have spent approximately $3600 +at this shop purchased an Electra TOWNIE GO ($2600),a TOWNIE 7D ($500), a hitch rack for my vehicle(approx $500) a...

Very unhappy client 4/17/2018

Over the past couple of months I have spent approximately $3600 +at this shop purchased an Electra TOWNIE GO ($2600),a TOWNIE 7D ($500), a hitch rack for my vehicle(approx $500) along with multiple accessories...6 days ago I contacted them to get me the price from Electra for replacement fenders for a bike I owned..they said they would get back to me the following day..when I didn't hear from them the following day I called them again..spoke with Joyce and she said she would get right back to me with the price and availability..6 days later...NO WORD FROM THEM..so I contacted an other local bike shop LANDRY's and they got the answer for me within 10 minutes and ordered the parts I needed..meanwhile..ELECTRA was sending a replacement part for one of my other bikes to PEDAL Power..Electra had made arrangements to cover cost associated with this replacement part and installation by PEDAL POWER..today I contacted pedal.power knowing the part should have been in sure enough part was in but I hadn't been contacted by PEDAL POWER..I went there today to collect the part and installed it myself..I expressed my displeasure Over the fact that 6 days out they never got back to me about the original part I needed them to get..they didn't seem to care...HOW MUCH MONEY does one need to spend there before they treat you with prompt service..I guess $3600 OVER THE COURSE of a couple of months isn't enough..footnote: I've also noticed that their ELECTRA accessories are all priced over MSRP..well...because of their delay in responding to my request of 6 days ago family has purchased 3 ELECTRA TOWNIE Go's from GOODALE bike shop in NASHUA (value $7800) and a TOWNIE 7D EQ ($600 + accessories)from LANDRY's .might as well give our business to shops that value their clients...I will take my GO to them while under warranty but will never purchase another bike from them..as pointed out above..purchased the TOWNIE GO ($2600) IN LATE NOVEMBER AND TOWNIE 7D IN MARCH.. more
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Owner Message

  • Pedal Power Bike and Ski was founded in 1975. We had just completed a 1700 mile bike trip from Massachusetts to Florida and we were hooked. We're still here, and we're still hooked. Were deeply committed to treating our customers right. Thats why every new Pedal Power bike is covered by our exclusive Client Care program. And thats also why we have committed to extensive training and equipment for pro bike fitting. Every type and level of rider is evaluated for fit. We believe that proper fit can make the difference between mere exercise, and a great ride. Thats as true for a casual hybrid rider, as it is for a serious racer or PMC rider. And as you can imagine, Joyce insists that we treat women right. We have employees whove been with us for decades, employees whove done touring, employees who have and still race mountain and road, employees who commute by bike. Many of them have completed industry training courses. And we have employees with kids too. All 3 of our kids grew up in the shop, which is why we built the castle just for them . and for your kids too. We sell the road, triathlon and full suspension mountain bikes that experts demand, but we also have a complete selection of hybrids, fitness bikes and kids bikes for more casual riders. We even sell electric bikes. Were not snobswe believe that you can have fun on any kind of bike as long as it fits properly and actually works. We service every kind of bike, and offer pretty much every type of clothing, equipment or accessory any rider could desire raingear, shorts, jerseys, jackets, shoes, helmets, bags, tires, pumps, hydration items and most anything else you can think of. At the moment we have over 3000 different items actually in stock, and we carry substantially more than that. Bikes have changed radically since 1975, but our love of the sport remains. Weve tried to sum it up this way We're Serious About Cycling Fun.

Additional information
  • Hours: monday: 10:00-18:00, tuesday: 10:00-18:00, wednesday: 10:00-18:00, thursday: 10:00-18:00, friday: 10:00-18:00, saturday: 10:00-17:00
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