I have been a long time patient of this office. My oldest son had his first dentist appointment in this office 13 years ago. I have referred several patients to this office over the years. I am sad to say that in the past month, service has gone down hill and I will no longer be sending patients to this office. On the very day that I brought in a new patient, the assistants were very rude, hateful, and unprofessional. I let it go as we were just having bad days and our personalities clashed. My other two children had appointments today. I was there ten minutes early to make sure that I had all insurance and payment stuff up-to-date. At fifteen minutes past my appointment time I asked how much longer it would take to be seen. I was informed it would be another ten minutes ""or so"", because they still had people in the chair that had appointments an hour before. I asked to reschedule for an early morning appointment so I wouldn't have to worry about people being behind schedule. After fifteen more minutes of trying to schedule an appointment, I still end up with a late afternoon appointment. So now I will have to take time again to call up there and try to get an earlier appointment. Apparently appointment keeping skills and listening skills are only a mere suggestion in this office and not a job requirement. So I guess I will have to seriously think about getting a new dentist. It's a shame since my children all love this dentist and are comfortable being seen in this office. And it really is sad that all of this could have been taken care of with a simple dose of common courtesy. And we would all be happy and I would get to continue care with one of the favorite care providers for my house. As I told the individual that I spoke with about the complaint, all I expect is for people to do the job that they are paid to do. And if they can't fulfill these duties, then there are people in the unemployment line that would be ecstatic to have this job.
And now the final straw...I called yesterday to correct the scheduling issue. When I called I was very polite and asked for a better time. Three times I was hung up on even by Dr. S himself. Finally I was transferred to Dr King. I expla...ined the schedule conflict and in 30 seconds he had my appointment rescheduled for a time that worked for all of us. I was happy and my kids were happy. Today, however, I got a certified letter stating that they would no longer be seeing my children due to scheduling conflicts and I could be seen in another office. Just like that with no warning after I thought everything was good. So I will be using this avenue as well as others that are available to me to spread the word about the ""awesome"" service I got in this establishment. So fair warning out there to all of those people that expect some level of customer service in the office...IT IS TOO MUCH TO ASK OUT OF A CUSTOMER SERVICE INDUSTRY!! I look forward to spreading the word in this small town about the lack of professionalism. Especially how one of the assistants informed me that even though I didn't want her touching my child, I didn't have a choice. I just want people to understand that customer service is more than a job title...It is an actual concept they should embrace.
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