My child took a trial class at this gym, and here are the good and bad points from my only visit:\r
\r
1) The lady at the front desk (Ela) was nice, & got me signed up for the clsss I wanted at a time that would work for me. Trial class was free. Suggestion - none\r
\r
2) The coach was nice to both me and my son. My son (age 5) was challenged, but also was able to do some basic skills. Class was ""fun"". Suggestion - none. This was great!\r
\r
3) The manager (no name badge) was insulting, didn't know her product and wasn't interested in helping me. She was confronting an employee on the floor while I was there, embarassing everyone around her. This was a short & pregnant woman - mid 30's with dark hair. Suggestion - keep this person from the public eye!\r
\r
4) They have a coffee bar, but it isn't open in the daytime. The menu looks OK, prices are fair and there are vending machines available. Suggestion - Maybe they could add a vending machine for cold items, and a microwave for customers to use.\r
\r
5) Their store area had leotards for the girls, but nothing for boys, and was almost empty. Racks in aisle were empty and lacking signage. Suggestion - stock some merchandise for boys - and for everyone - or close the shop and use this for offices. \r
\r
6) Follow up was not done. I left, and the ladies at the desk were busy (swamped), so nobody said anything to me on the way out. One week later, I still haven't gotten a call (yes, they have my phone, and e-mail and mailing address) Suggestion - call or send an e-mail, and hire some help for the registration desk, or have some duties reassigned.\r
\r
7) Facility was generally clean and neat. Offered free popcorn & coffee while we waited (nice touch). Bathrooms were nice, clean and tasteful. Parking lot was clean. Building was a little tattered, with insulation hanging out. Glass could be cleaned, both inside & out. Sidewalks were in ned of repair, especially on East side. Suggestion - housekeeping staff is OK, but maintenance of facility needs halp. Contact landlord & report facility issues.\r
\r
8) Initial phone contact was helpful and friendly. Dianne was polite and very agreeable. Suggestion - none.\r
\r
9) Web site was attractive, simple and useable BUT information was out of date, frequent typographical errors and dead links. No ability to enroll on-line (minor), no ability to pay on-line (minor) and course descriptions were ""sketchy"" and incomplete. Suggestion - spend some time on the content, have it proofed and get it working.\r
\r
10) Will I return? Probably not. Rude manager, poor follow-up and abysmal product selection.
Pros: clean, good coaches, nice facility
Cons: not friendly manager
more