I've ordered 5 pairs of shoes from them in the last 2 years. Most recently I ordered 3 pairs. 1 was not available after all and the order was cancelled and the packing slip just said it was cancelled at my request. When I contacted them via email to find out why it said that when I didn't cancel it I got a reply within 1 hour including a listing of alternate shoes, since the ones I'd ordered were actually out of stock in my size.
One of the other 2 pairs arrived and appeared fine until I'd worn them for a day, when it became apparent the footbed had a problem. When I asked what my options were via email again, I was immediately sent a return slip without any problems about the fact I'd worn the shoes outside.
I have a new shoe store, sorry Nordstrom.
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