Good: nothing. Bad: The rep came out and tried to give me numerous reasons why I am getting water in my living room except that maybe, just maybe, someone messed the job up. Reason1: old sewer system. Not, replaced within the last 12 years. Reason 2: many new homes built. Not, zero new homes in 25 years. Reason 3: New gutter installation. Not, had that company out already. He put some green glow stuff in the sewer to show me that when he put the hose in my downspout the green stuff flowed to where it should.. Improvements: I would like to have someone from the company to dig the section up were the water is entering but he said they won't. I asked if they had some sort of camera they could put in there and he said they did not. $70 million dollar company and no camera. Imagine that.. Other: We never had water in our living room until they did the work at our home. His solution was to have a crew come and caulk the gap between the siding channel and our concrete patio. A lot of good that is going to do when that gap is necessary for expansion. Guess he thought I was born yesterday.
It is raining now and the carpet is wet once again. Don't know where to go from here. It seems that problems don't start for 5 or 6 years. But I am sure they will always have a reason it is not their fault..
more