Office Furniture Usa Inc

I ordered 3 pieces. I was told that the manufacturer required advance payment, so my credit card was charged for the full amount. I was promised delivery in 3-4 weeks. After 4 weeks, I was told that the items should be in in about a week. After about 6 weeks, I was told that manufacturer was having trouble finding a suitable shipper to Colorado. I advised the owner that since the items had not been delivered, I had to protect my right to dispute the credit card charge, or the owner could reverse the original charge and process a new charge to start a new 60-day dispute period. The owner agreed to that second option. By two weeks later, just before my dispute right was to expire, he had not reversed the original charge. When I called him about it, he said that he thought it had been taken care of and that he'd get right on it. The next day was my last day to dispute the original charge, and the owner still had not reversed it, so I filed a dispute with my credit card company for undelivered merchandise. They credited my account about two weeks later. Since I still wanted the items, another two weeks later I called the owner to get a status update. A woman (his wife?) took a message, but the owner didn't call back within 4 days, so I called back. The woman answered again, asked me what I wanted, and told me that the items were in shipment. She didn't know where the items were, but specifically said that the items had left the manufacturer's facility. I decided to call the manufacturer. The manufacturer told me that the items had been ready to ship 4 weeks after I ordered them, but were still at his facility because the owner had not yet paid for them. In other words, the owner had taken my money upfront, but had used it to pay some of his other bills rather than to pay for my items, and had been leading me along for 3 months. I called and got the owner. As I reported what the manufacturer told me, he said rudely, "What do you want?". I told him, "Cancel my order." He hung up on me. STAY AWAY! more

I had seen this business advertised for years, but never thought of them when I needed to make an office furniture purchase. I recently was looking for used office furniture, and an associate mentioned that Office Furniture Express also carries used items. I went to the store, and was amazed...I will always make my purchases there from now on. Foremost, the people there are outstanding. Even the owner, Chris - who I always see on television doing his commercials, was right there on the showroom floor assisting anyone that asked him for help. The salesman was very knowledgeable, too, and the girls behind the counter were a delight to work with. I found an unbelievable amount of really great used office furniture in a back showroom, and purchased many more items than I originally came for. I also found great prices and really attractive new pieces, too, and ended up buying a console I could not live without. This business is a refreshing break from the the large companies because it is locally owned and the poeple really care, but it is the largest office furniture store I have seen in Colorado Springs. The furniture there was both for business as well as home offices, many pieces were as beautiful as any home furnishings. more