Nicky's Moving & Storage

I am surprised to find so many positive reviews of this company. My experience was so negative, I can't help but write a bad review. I shopped around, in advance, and got a written estimate from ""Lee"" here at Nicky's, Keystone ( a company with many names) in the amount of $424 for my move. Because he was the best price and seemed nice, I paid a $100 deposit to reserve my move. On the day of the move, the driver gives me his written estimate for the same move: $725 (and only after half of my stuff is already loaded up on the truck). I asked them to remove my things and cancel the order; but I did not get a refund. They think that since they have a ""written policy"" of no refunds, they don't have to give one. They think this is true, even if it's clear the customer had been screwed. One of the workers admitted to me that ""this happens all the time."" This is my main complaint. I have to also add that the crew was miserable. I can imagine that the job must be a tough one, but there is no reason to make your customer feel like you don't like them. All 3 of the guys on the truck (that should have come with only 2) were unhappy and too busy looking tough. All I need is good honest work at a reasonable price. These guys arrived with the attitude that I was causing their pain. Give me a break, and get a life! I found another company the same day. They ended up costing me $450, and were happy all day long, from beginning to end. AVOID NICKY'S KEYSTONE MOVING SYSTEMS LIKE THE PLAGUE. THEY ARE OUT TO RIP YOU OFF AND MAKE YOU FEEL BAD FOR CALLING THEM!!! more

The guys were very nice and very hard workers. They went above and beyond and I am very happy with the service. more

Moved with Nickys Moving Services last month from Olde City to Manuyunk. My experience was very good. The sales rep and crew was very polite and knowledgeable. The moving crew showed up in clean uniforms and worked pretty quickly. They were nice, and definitely knew the drill. The pricing right in line with the estimate they gave me. I would definitely use them again. Thanks guys more

Company's are in business to make money. They do this by advertisement and word of mouth. I'm using my mouth to help this company not to make any money off of the next unsuspecting consumr.\r This company does not deserve to be in business. Their customer service skills are atrocious, and the workers are unprofessional. My furniture was damaged by them, and I did not make a claim, figuring by gones will be bygones. I wished I did not do this. \r If after reading this review you still want to use Nicky's please do the following, ensure that you get from them in writing what the move will cost, if possible use audiotape so that you can replay what was said by them to you. Get all insurance that they offer, do not use their storage services, and only use them on short distance moves, ie. around the corner or down the street. It will save you headaches in the long run\r more

. The move went well today. The guys were great - efficient and careful! more

Nicky's moved my fiance and I from two locations southampton and cc to medford nj around two years ago ,but after losing their contact information we searched around for other companies with mixed results. Finally came upon Nicky's again online. Called talked to Lee . Was able to get the same crew. Good job Great guys very proffessional .My Crew Keith Rell,Chris Ernest \r more

Let me take this opportunity to commend the movers for the highly professional manner in which they performed their services this past sunday the job was done with efficency and dispatch. i would have no hesitancy whatsoever in recommending their services to any friend for any future move. more

The guys at Nickys Movers were great . . . from our first phone conversation, to the follow-up phone call, to the day of the actual move. We couldn't have been more pleased with the work they did. the guys had great attitudes, and seemed to enjoy their work, even on a cold day in december . more

The men who came to the house were professional, courteous, and took good care of the furniture. We had to keep many items in storage for a year and when it came time to look at and remove the contents, they were very accomodating in preparing the storage bins and then moving things out. Any time I had to call, they were very friendly and helpful.\r more

It's great so many had a decent experience, wish I had! The lady I spoke to prior was nice. Lee however, what a jerk. Sure, warm and fuzzy BEFORE the sale, but unprofessional, dismissive, unresponsive afterwards when I called to report noticeable/functional damage to 3 pieces of furniture. Contacted to explain damage and he argued with me as if I didn't know the condition of my furniture. Simple customer service 101 - LISTEN. Acknowledge, THEN talk rather than challenge. I will say the movers were polite, but think one was new. I would've been satisfied and even wrote a decent review had the after experience been satisfactory. I even said on the phone, it happens, I get it. But after that initial call, zero response to follow up calls, emails, even sent pics. Also watch your CC, mine was over charged but cc took care of.. Good luck if you use them. Hope your experience is better!! more

We moved this past weekend, and this was my first time using professional movers. I think this means I am an actual grown up now. \r \r The whole process with Nickys Moving was really smooth. I requested info online and then Lee called me to discuss the move. When I explained the amount of stuff we had, he said he was willing to give us a 3 hour minimum I knew it wasn't going to take that long, so I was happy we wouldn't be getting overcharged. \r \r They called ahead of time to confirm and just generally seemed to have their stuff together.\r \r On the day of the move, Mike & Pat showed up right on time and they exceeded our expectations. The were friendly, professional, funny and most importantly, THEY HAULED ASS. Seriously. We were out of our old place and in the new one in 2 hours and 40 minutes. They were absolutely awesome. I have nothing but positive things to say about this company Pros: Excellent Service more

I got a new job in DC and needed to move by the weekend, they checked out and had good prices. Overall, the staff were helpful, the guys did a good job and nothing was broken so I would use them again. Pros: Came on short notice more

My friend recommended this company to me and she got it right.everybody (office representative & moving crew) were timely, professional, fast & efficient. Unbelievably smooth process. Pros: Friendly hardworking Crew more

My friend recommended this company to me and she got it right. everybody (office representative & moving crew) were timely, professional, fast & efficient. Unbelievably smooth process. Pros: Friendly hardworking Crew more

would just like to extend my appreciation to these guys. i respect what they do and they are great at it. the workers at Nicky's are very experienced and helped me enormously. the move went very smooth and we ran into very few problems here and there but nothing that bothered me to much. might i add, the price i paid for this service was relatively low compared to the prices that other moving companies offered me so it was a great bargain. Nickys is great. recommended Pros: Very Good Service more

called Nickys after some some water damage to my home , to store some furnishing until repairs were done. The three movers they sent out were careful with my home and items . I feel confident in recommending these guys to family and friends Pros: affordable more

called Nickys after some some water damage to my home , to store some furnishing until repairs were done. The three movers they sent out were careful with my home and items . I feel confident in recommending these guys to family and friends Pros: affordable more

Helpful Staff, Fast, Polite, Courteous, Reasonably Priced. We were very satisfied with their work. Pros: Reasonably Priced more

filnally got tired of my friends banging up my furniture and called Nickys. Problems solved. Reasonable and nice family owned business. Moved my grandparents and recommended for my companys office relocations . Pros: Dependable Affordable more

We'd would like to take a moment to thank your company for the great job in helping our family move on April 24; the guys were professional, efficient and very careful in packing and handling our furniture and boxed items that were filled with irreplaceable items . This is the first time we had to hired a moving service and my husband and I both agree that we would definitely use your moving service again, we will be recommending Nicky’s Moving and Storage Company to our family and friends\r \r Again thanks,\r Mr. and Mrs. R. Smith\r Pros: Strong work ethic, personal service more