New & Gauley River Adventures

We just got back from a Gauley rafting trip with New & Gauley River Adventures and we had an excellent experience. The staff was friendly and accommodating. The facilities were good and most importantly the river guides were excellent. The guides were prepared, skilled, safe, knowledgeable, and instilled confidence in us throughout the day. more

It started off on a bad note when we were told a key was not available for the cabin we reserved. They said it was unlocked and we could get in. At the time, it had not occurred we had to keep it unlocked the rest of our stay. it forced us to repack the car each day in order ont to leave our stuff unsecure. The Lost Paddle was a dump. It would be fine for a guys trip but not for a family. The ladies were discusted with the cleanliness. One of them slept in the car instead and the other slept on her towel on the bed. After we rafted, we decided to leave early due to the crappy cabin and only requested a pro-rated portion of the cabin refunded due to the lack of a key and poor upkeep of the property. I thought it was a reasonable request but we were denied. Afterwards, I put in a complaint with the Better Business Bureau. The rafting company failed to respond within the required time. The ended up replying nearly aear later and lied abount a key being available the next day. I wanted the BBB to keep the unresolved complaint on file due to their tardiness and lies. The closed it out as resolved even though I disagreed. more

The rafting trip was decent. The cabins rented through this company were dumps. Use another rafting outfit or stay at a hotel! more