I'm giving 5 stars as a praise to the management there. I brought my car there for a car wash last month and got the loaded package with the wheel cleaner. A couple of days later I noticed scratches all over my wheels (they are custom 20"" wheels). My first instinct was to think it was the car wash place that did it. So I contacted them directly and met the manager there. I'll admit, I had a stereotype for car wash managers and I was completely wrong about it. The manager there was real professional. He explained to me how the car wash there only uses soft brushes. To prove it, he even shut off the car wash just to show me the brushes. This guy went above and beyond just to show that it wasn't their car wash to that make the scratches. Then he explained to me that it was blistering and it's result of a defect in the wheel. Fast forward a month later... I got my wheels replaced for free from the manufacturer because it was still under warranty. It was indeed a defect from the manufacturer and not the car wash.
Looking back, the manager at the car wash could just have said, it wasn't our car wash, it's your wheel and tell me to screw off, but he didn't. He was very professional and took his time to explain everything. I was very impressed by the way he handed it. Good management results in a good business. So 5 stars for this place.
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