I bought a beautiful and comfortable pair of soft, leather, brown and green driving moccasins for a trip I am taking to Italy. On that day (3/10/10), I encountered two very nice gentlemen and purchased the shoes for $159. 00.
Yesterday (4/14/10), with shoes in hand, and a HOLE in one of the shoes, I returned to the Charles St. store. I had been wearing the pretty shoes on some weekends and sometimes to and from work (where I change into other shoes since I work in an operating room). I did not wear these shoes exclusively.
Unfortunately , the person at the store Wednesday said there was nothing he could do since the wear was on the toe, not on a seam!!!!!! I have worn shoes for DECADES and never have I had a hole in my shoe with one month of intermittent wear.
I am disappointed in the shoe, and the lack of any attempt by the clerk at the store to rectify the problem. I will not buy any more shoes at the store, and I will share my story.
Pros: Shoes were pretty and comfortable.
Cons: Surprisingly poor shoe and customer service.
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