Was there Monday trying to get brake pads replaced; kept me waiting for several hours, when I asked what the holdup was, they pulled the car into the garage, raised the hood, put it up on a lift and pulled both backtires off. And that was it for another couple hours. Finally, at 3:23, I reminded the manager (again) that I had a 9 hour drive to get home and would like to make it sometime that day, and he said they were "waiting for a part". WTH? It's a tire and brake shop and they don't have brake pads? "Oh no,it needs another part." He then finally produces an estimate with the following charges:
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