I took my mercedes into Murray for its scheduled maintenance. I had requested a loaner as I always do and when I went to drop off my car the loaners were not available. I was not given a reason and was told to wait for my car to get serviced. I went next door to Barnes and Noble (which I told the secretary) and was not given a call when my car was ready. There is a huge lack in communication and customer service as others have mentioned.
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