Monro Muffler Brake

BEWARE – SCAM, Fraud, Deception and Careless Business Practices. I made the horrible mistake of taking my vehicle to Monro Store # 462 in North Olmsted, Ohio for suspension repair and an oil change. I asked the store manager for good quality shocks to be installed. Instead, Monro installed the cheapest shocks they could find. - Shock Part # 5672. I complained about ride comfort. The store manager promised to replace the shocks with Gabriel Ultra Shocks after I had the vehicle inspected by another reputable mechanic to check and verify Monro’s work. (Gabriel does not even make shocks for my make and model year vehicle.) After a couple more days, the ride was still terrible and getting worse. I went back to the same mechanic for another opinion. The mechanic pointed out that instead of replacing the shocks, Monro decided to spray paint the same existing cheap shocks a different color and covering up the manufacturers label hoping that a mechanic or I would not notice and make the mechanic and I believe that the shocks were replaced. Monro pried the rear bushings apart on my torsion beam with 2 pry bars and installed 2 pieces of thin plastic to help quiet the vehicle down causing over $1,900 in additional damages. Lastly, other drivers on the road kept pointing at my rear tire. Monro over torqued the lug nuts on my rear tire causing 2 of them to break off along with the studs. Monro sent me home with a wobbly tire. Monro Store # 462 had my vehicle for 4 days to replace 2 rear shocks and perform an oil change. The store manager thought that applying a coat of spray paint to the shocks and installing plastic would provide much better ride comfort. I paid $783.49. In return, I got spray paint, 2 pieces of plastic, a wobbly tire and vehicle damages totaling $1,979.22. Monro Corporate does not care what their employees do. They could not even apologize for this mess. If you care about your car, I would definitely recommend going to another repair facility and not going to Monro. more

I was away from home when my car needed NYS inspection. I went in to these guys and they nailed me with hundreds in unnecessary repairs. Under the circumstances I had no choice. Steer clear. more

When I was out one day I had an exhaust bracket fall off due to rust from the harsh salta they use on the roads in the winter here. The exhaust was hanging low and I saw Monro on my way home, so I stopped in. They had time so they put the car up ont he lift immediately and replaced the broken bracket. It only cost me a few bucks to prevent what could have cost me an entire new exhaust system. more

I used Monro when I needed some work on my muffler. They gave the lowest quote for the work I needed to get done and they could get me an appointment in less than 2 days from when I called. The staff was excellent, they answered all our questions and were very friendly. I would use this service again if I needed similar work. more

I have been to Monroe's for most of my brake replacements over the years, and they do excellent work. If something happens to anything they work on, they will generally take a look at it again immediately if you bring your vehicle in and fix it as you wait. They are always polite and friendly. more