Mike Shaw Chevrolet Saab

I had a bad experience recently with their service departent while trying to get my Malibu I bought there new serviced. I was treated very rudely by one of their service writers, Rick Westra. I have purchased 17 new cars over 28 years and this is the first time I had to fire a car dealership for poor service. I finally got an e-mail apology from service manager Elliott Cox after I flooded general manager Dominic Scrivner's e-mail for 2 weeks. This place is a joke. more

Mike Shaw Chevrolet-Saab let me drive a 2007 Honda Element off the lot on 4/27/2011 without being approved for a loan nor did they tell me they were doing this. 4 weeks later I got a call was told I would have to turn the car in. The sales associate said come in and look to see if I liked another car they had in stock and if not I would get my money back. I did not like anything they had so I asked for my money back and all I got were check that were being held for the rest of the down payment. I asked about the $500 cash and the sales man told he was keeping it for me driving his car and he is a manager so he could make this call on 5/27/2011. He got Irate with me and I walked away to deal with this later. I have tried to call the GM of the store on 5/31/11 but he is hard to get in touch with. After many calls not returned I to the store and finally got to talk with a manager. He said he will look in to this and give me a call. By the afternoon I got a call back he made accusation the were untrue and out outlandish. He said I drove the car for 3000 miles and drove it out of state. I put 1000 miles on the car. He then said he will see about what he was told and get back to me. I then received a call from Tobias stating he is keeping my money and there is no way to get it back. After a lengthy conversation he said he would check with Brian Shane (the sales rep) to see if he told me that I would get my money back. Three days later and after several calls made to Tobias he finally called me and told he would get a check cut in a couple of days. I would not do business at this dealership and it was the worst car buying experience I ever had and I worked at dealerships all my younger years. more

Mike Shaw Chevrolet-Saab let me drive a 2007 Honda Element off the lot on 4/27/2011 without being approved for a loan nor did they tell me they were doing this. 4 weeks later I got a call was told I would have to turn the car in. The sales associate said come in and look to see if I liked another car they had in stock and if not I would get my money back. I did not like anything they had so I asked for my money back and all I got were check that were being held for the rest of the down payment. I asked about the $500 cash and the sales man told he was keeping it for me driving his car and he is a manager so he could make this call on 5/27/2011. He got Irate with me and I walked away to deal with this later. I have tried to call the GM of the store on 5/31/11 but he is hard to get in touch with. After many calls not returned I to the store and finally got to talk with a manager. He said he will look in to this and give me a call. By the afternoon I got a call back he made accusation the were untrue and out outlandish. He said I drove the car for 3000 miles and drove it out of state. I put 1000 miles on the car. He then said he will see about what he was told and get back to me. I then received a call from Tobias stating he is keeping my money and there is no way to get it back. After a lengthy conversation he said he would check with Brian Shane (the sales rep) to see if he told me that I would get my money back. Three days later and after several calls made to Tobias he finally called me and told he would get a check cut in a couple of days. I would not do business at this dealership and it was the worst car buying experience I ever had and I worked at dealerships all my younger years. more

This purchase was the easiest most comfortable car buying experience we have ever had. Thanks Jerry for your help!! more

We had a great experience with our Saab!! It was fun to listen to the salesperson give us information on the vehicle and then drive it. He answered our questions and was not pushy. He gave us time to make our decision and the follow up has been great. more

We are disappointed in the used vehicle and service we received at Mike Shaw. When our new used vehicle needed nearly $1000 dollars in repairs within a week after purchasing the vehicle the dealership was unwilling to assist at all. In addition, the work done by the service department prior to the purchase proved to be faulty resulting in a continuously squeeky air conditioning belt which they had replaced. more