Dear Mayfield Administration,
Hello, my name is Felicia C. and my mother is a resident at Mayfield Care Centre Facility. The reason for this letter is to express my appreciation for one of your employees, Nickie C. the receptionist. She has always been very polite, helpful and upbeat whenever Ive encountered her, on the phone or in person. I feel she is a very valuable employee and should be recognized as so, Its very difficult to have a loved one in a nursing home, but people such as Nickie make the experience bearable. Kudos to her. Please forward this letter to her personal file. Thank you!
Charles H.
Dear Director:
I like to commend your staff for their superior care of my friend, Charles H. From day one I knew I made the right decision to have him admitted there for rehabilitation. Your staff immediately got him out the bed into a wheelchair indicating that this wasn't a vacation or rest home but all about rehabilitation getting better.
The fourth ?oor nursing staff answered all my questions about his medicines and daily routine. They were well involved, knowledgeable and courteous. The staff that took care of his personal hygiene, bathing, shaving kudos to them, they did a fabulous job. Charles looked better and he felt better.
The Therapists were great! They allowed me to observe him in action and were very thorough in explaining why he was doing various exercises and their goal for him. Their positive attitude got him involved, motivated and willing to participate in his therapy.
The Social Worker Tanya was very helpful in listening to my concerns for Charles and provided valuable information and assistance in completing necessary documents. l found myself using the documents she completed to get Charles health insurance updated.
Not once did I ever hear or see negativity that would have an adverse effect on any patient or visitor attitude, always positive. The Receptionists were always smiling and cordial. Overall, if I had to do this again your facility would be my number one choice and yes I would recommend your service to others that need rehabilitation.
Thank you, the service you provided superseded my expectations, absolutely fantastic! Most importantly, Charles was very pleased.
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