My boss and Luis agreed on an amount to move 5 very large items. At the time my boss was contemplating moving 2 of the items himself and got a SECOND price to do that in case he decided to go that route. He ended up only having them move 3 items because we picked up the other two ourselves. When they arrived, A DAY LATE, the guys who were there to deliver the items said that it would be $500 which was the original amount to move 5 ITEMS. My boss called they office and explained to the woman that answered the phone what he and Luis had agreed upon and she was extremely RUDE and refused to honor the agreement the my boss and Luis made. She basically stated that if we didn't pay the $500, they would not take the items off of the truck and would take them back to their location.....essentially, stealing them because they were our property. The woman he talked to REFUSED to let him talk to Luis. THEN, the woman said that we had to pay in cash and that we could not pay with a company check. We ultimately needed the items and ended up paying the $500 on a credit card. Without our knowledge, they also added a $20 processing fee. Nothing about how they handled this was professional. They are clearly NOT trustworthy, have no interest in honoring deals made with Luis, force you to pay them what they want by holding your possessions hostage and don't even arrive on the day they are supposed to. The woman who answers the phone, should be fired for how she treated a customer. We will NEVER again use this company and will be sure to let the auction house that provided their information to us know how we were treated. Word of mouth is a powerful thing and Los Angeles is a small world.
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