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Martens Volvo Volkswagen

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4800 Wisconsin Ave NW
Washington, DC 20016

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(202) 537-3000
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Reviews
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Best

The service was timely and fully covered what I had discussed with the team representative. He was corteous and accurate.

Worst

Had nothing but bad experiences with Martens Volkswagen on River Road. Incompetent: Did not diagnose the problem; Dishonest: replaced parts that did not need replacing and ...

Excellent Service 4/11/2011

The service was timely and fully covered what I had discussed with the team representative. He was corteous and accurate. more
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great experience 4/5/2011

Bought a new car from Martens recently and would recommend them to all my friends! They were not pushy and let me test drive multiple vehicles. It was a great experience and I got a great deal! I will buy all my vehicles here in the future!!! You should see Mark if you need a car! more
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very friendly 3/16/2011

I really enjoy working with Les Norman. He's very friendly and work promised is done on time(even ahead of time, this time). more
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satisfied with all the help 3/9/2011

John Weir has been my service consultant for 14 years and i am completely satisfied with all the help and service he has given me. more
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Martens Volkswagen is awful 3/9/2011

Had nothing but bad experiences with Martens Volkswagen on River Road. Incompetent: Did not diagnose the problem; Dishonest: replaced parts that did not need replacing and Unresponsive: never responded to letters that detailed our displeasure at the poor service. No way to treat customers. more
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prompt caring attitude 3/7/2011

I am impressed with the customer level of satisfaction I received, it is rare that businesses care about the needs and concerns of a customer. Marten's Volvo would be rated #1 when it comes to solution solving, and customer concerns awareness. My appreciation extends to Ms. Kelly and foremost Mr. Heister for their prompt caring attitude to keeping a customer, and gaining more through her telling people of her experience in dealing with Marten's Volvo employees! more
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what a sells rep should be 2/7/2011

Always entirely satisfied with John Wier's service, attitude, approach, & all else; he's precisely what a service rep should be! more
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Shop in fantastic! 2/2/2011

This is Sheri, Kent's wife. The car is mine and I always had the notion to take it to the place I bought it ( Virgina beach)for the service check ups because I thought it would be easier. Your shop is fantastic! I am glad to be able to bring it to a place nearby where we now live and look forward to our next visit. Every aspect of our visit was really great. Thank you. more
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one of the best repair facilities 1/20/2011

This is one of the best repair facilities i have ever dealt with, thank you for being so professional and courtious! more
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Your Service 1/5/2011

I drive all the way from Washington Grove to Martens Service (30 minutes give or take) and have for about 14 years...why? The service I receive and Brenda Greene...I live about 7 minutes from the Volvo dealership on 355 but I drive 4 times the distance because of your service. more
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truly remarkable 1/3/2011

Martens service is, according to my experience, one of the best car service centers I have ever deal with (in several different countries) Organization and friendliness towards customers are truly remarkable. more
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Always commend 12/28/2010

As always I commend Martens for their excellent staff at the service department. I've had over 30 years personal relationship and highly qualified respectful staff. It's a pleasure going to the service department. more
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Feel Comforted 12/24/2010

I love dealing with Brenda-she takes great care of my car. She has a level of professsionalism and responsiveness and courtesy that I rarely see. I always feel comforted knowing she's handling my car. Bravo to her--she's the best!! more
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Very Informative 12/14/2010

My visits are always pleasant, and the issues that brought me to the service center are resolved. My service manager, Kelly, is always very informative and accommodating in acquiring a loaner while my S80 is being serviced, and she keeps me informed throughout the day if there are any new or different developments. As a respiratory patient, this makes my experience doable, and pleasant. Thanks more
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best service 12/8/2010

Les Norman is probably the best service rep I've dealt with at Marten's in 23 years of having cars serviced there. more
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appreciate the dedication 12/6/2010

As usual Ms. Green was very helpful in explaining the service on the car. She also accommodated my schedule that was difficult for many reasons. I deeply appreciate the dedication she has to pride in her work and to provide excellent service to the customer. more
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did a great job 12/3/2010

I dropped the car at the night drop so greeting was not a concern. As always, John Weir did a great job...I told him I was not in a rush because the drivers of the Volvo were away but I had the car back in a couple days with the problem fixed, and all covered under warranty...love those no charge items! I always have a positive experience with Martens Service. Thank you more
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swift 11/22/2010

Swift, extremely fast service. I called to book an appointment for service in the morning, dropped off the vehicle by 10am and got the call that it was ready around 2pm. Exemplary more
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Very Impressed 11/11/2010

Excellent, fast, competent and friendly service. I'm very impressed with Brenda Green and how much she knows about these cars. more
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GREAT! 11/1/2010

"Martens Volvo Service is top notch! Something as mundane as getting a car repaired is easy to arrange. Everything is always explained upfront. Worth every penny! Brenda Green is the Best." more
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  • Neighborhoods: Friendship Heights, Northwest, Northwest Washington
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