MacHeadQuarters

Bought a new MAC on ""sale"". Saved $100. After sale absolutely not a care at all. No customer service. Before sale attentive, informative. After sale nothing. Also, sold me a piece of equipment that the Apple store does not sell anymore because outdated. Never told us there was a newer and better version. Disappointment more

Seems that companies are neglecting service to their customers, but not Mac HQ. They are super. Have had a couple of issues with our computers and every time, the problems were solved. They do not try to up sell which is a great thing. Keep up the good work and great customer service. more

I'll give Mac HQ credit -- when I complained about an excessive service charge, they contacted me and offered to correct the situation. On my next visit, they gave me 10 percent off my purchase. The little things add up. ? Brian Jarvis more

This is a message from the owner of MacHeadQuarters. I have read some excellent reviews of MacHQ here and a couple of not so good ones. (all by anonymous reviewers). I, personally, want to make a promise to the Saint Louis area. You will never walk away unhappy when you have your Macintosh serviced at MacHeadQuarters. MacHQ not only wants you to be satisfied, but absolutely delighted with everything you have done on your Mac. This means: If you are not happy with any service provided, it will be corrected for free. If you are still not thrilled with the service, you can have your money back. No questions asked. No hard feelings. It's your choice. MacHeadQuarters was voted ""Best Computer Service in Saint Louis"" by the readers of the Riverfront Times for a reason. MacHQ has the most experienced technicians and stands behind their work 100%. more

I love this store. I parked about 20 feet from the door, walked in, (heard a Mac start up when I opened the door, very cool) and left my Mac for service. I didn't have to see a ""genius"" who doesn't know much about G5s and referred me to this store because of his lack of knowledge. I'm glad the Apple Store at West County sent me here. I will return. They have used stuff, new stuff, they do service (Apple Authorized) and they are so down to Earth and friendly! I love this place and highly recommend it! more

I had one of the macbook pros with the bad nvidia controller that apple will replace within 3 yrs of purchase. I called machq, told them I wanted my mbp fixed and then trade it in for a new 17"" mbp. The guy said no problem, they had the mbp I wanted in stock, and they would give me $900-$1100 for mine, depending on its condition. I went right up there, and found out there were NO 17"" mbps to be found. They explained that ""in stock"" meant in stock at a warehouse in Texas. Then I found out that the $900-$1100 was NOT in-fact contingent upon the condition of my laptop. If I gave them a $2000 deposit and signed up for their ""new computer for life program"" they'd give me $1100, otherwise they'd give me $600. When I declined the offer, the owner explained to me that he was going to sell my laptop for $1100, and it was unfair of me to ask him to buy it for $1100. I reminded him that $900-$1100 were his numbers, and asked him if he really wanted to tell me that MY using HIS numbers was unfair, while telling me that him making a 83.3% profit on my laptop was totally fair. Apparently math makes him angry, so I terminated the discussion. Pros: They talk a great game. Cons: None of it is true. more

A friend recommended this place to me. I had never heard of them but I'm so glad I know about them now! I went here to buy a new MacBook and they just happened to be having a SALE! Yes, a SALE on a new Mac! Macs NEVER go on sale so I was totally excited! I saved money on my new machine and they bought my old one. Very friendly, very product savvy, very cool. And, no mall to hassle with. Check this place out, they ROCK! Pros: Awesome store/parking more

Wow in reading the last review i was suprised. I own a hair salon, and am switching computers to mac.. The guys at the sales desk were able to answer all of my Questions and did so with great acuity. All were very professional, and with any return calls did so quickly and professionally. I did purchase a used imac at a great price, in fact the salesman had to call his manager about the price..and yes they worked with me on that. It went quickly and painlessly. i'm wondering if the last reviewer had just had a bad day in all the crowds of tax break day and came in with a chip on the shoulder. what ever the reason...it sure was not my experience thats for sure. i truly recommend this place over other stores. at least here i felt like it was alright to show i didn't know anything about macs and ask questions. with my own business one thing i do know about is customer service...and they showed it right when i was there. Thanks Mac headquarters Pros: great parking and easy to find with a nice greeting at the desk more

I really wanted to like this place. They sell used and new Macs. But the customer service and attitude give the feeling that this store is more of a clubhouse than a business. Pros: Lots of cool Mac & iPod accessories. Easy parking. Cons: Used prices expensive, won't haggle. Poor sales clerk attitudes. more

I stopped by this place because a friend recommended it. I wasn't disappointed. These people are the ultimate Mac heads. They know just about every single Mac that has ever been produced and they have them there to prove it. The owner of this place collects the old Mac relics. They don't display them but if you ask to see a specific item even from the eighties, odds are they have it in back. I thought that was pretty awesome. They also sell used Macs and take trade ins, which I didn't know about. The atmosphere is very relaxed and fun. They have a 'theatre' where they show Apple promos and vintage Apple commercials. That was interesting. They have a lot of software for the Mac, games and stuff. They actually have people who just sort of 'hang out' and talk Mac stuff all the time. While I was there I noticed that they know many of their customers by name. The employees there are just fun and reeeeeally into Macs, old and new. They had some real cool posters on the walls from old Apple advertising campaigns. It was really fun. I went to have a quick look and wound up spending about 2 hours there. Check this place out if you haven't already. You will love it! Pros: They have their own parking lot and a very cool atmosphere. The employees really know their stuff. more

My company uses Macs. When we have problems, we have relied on other companies in the past to correct them. Most of those companies have extensive PC knowledge, but not so much Mac experience. We were so delighted to find Command Z. They specialize in Mac service. We were on a press deadline and our network server experienced a catostrophic failure. We tried to contact the other company we had been working with and they said they couldn't come until the next day as it was 4:30pm. We called Command Z and explained our situation. They came out within the hour and they stayed past conventional business hours to resolve our problems. We were so releived to find they knew pre-press inside and out. It's one of their specialties. We made our deadline and our publication went out on time thanks to these guys. We won't be using anyone else. They were professional, friendly and sympathetic to our company's situation. They really went above and beyond. Pros: They know the Mac, even older models more