MAC Wellness

I was a member for a year. My problem was they kept double billing me. When I asked for a statement the billing dept lady was enraged yelling at me in the coffee shop. I dropped out after the first year. The pool was good for my legs so I tried to go back after I became out of shape. The 60 days for 60 dollars. I paid by check because of the billing issue. Before I could get started they found a cancer on my nose that needed surgery and I was not able to start so they say ok call when you are ready. I began noticing a charge on my VISA. Low and behold not only had I not signed up for a new membership but they went in my old file and got my VISA number and began billing me for several months before I caught it. I had to go round and round and consult with consumer protection to get the money back. The manager Mike was a total jerk and uncompassionate. He said if I refund your money you will pay 99.00 a month to come back. It took weeks after the issue was caught, going back and forth with my bank and consumer protection to resolve the billing issue. Finally Mike gave the money back and he was unwilling even though I was to forgive and forget the matter. I was willing to come back last month when I found they put a note in my chart not to let me join up. more

Good for working out lots of machines cool pools but can get hectic at peak times I like the steam room and hot tub pricey though. more

I visited the ever popular MAC the other week. I wanted to know, what all the fuss is about? Why is this place so popular? Well, the staff seems ever so friendly, and the place appears clean and upbeat. But, my gosh it is crowded! I went at a time that I might use the pool and equipment if I were a member (9:30-noonish) The pool was clean, but very crowded for lap swimming. Had to share lanes. ( I rarely had that problem at the local Y for that same time of day and for less than half the monthly cost) There is a lot going on. Lots of classes, lots of noise, lots of people. Not a very relaxing environment. It was hard to concentrate on what I was doing, in between dodging the people entering and exiting the lane I was in, not to mention the lady on the other side of the lane marker who consistently kicked over into my lane, nailing me a few times. (That will wake you up.) . On the upside, the therapy pool was very warm and felt good to get into after lap swimming and doing a little stretching. But, again, I was dodging people who were floating on their noodles, conversing and not aware of any one around them. Not to mention the swim instructor giving a private lesson to a young child, who also seemed unaware that any one other than she was in the pool. The hot tub was delightfully just the right temp, but again not very relaxing coupled with the noise level, the techno music and the crowded feeling. more