Michael Boyd, the owner of M. Boyd Construction, was a difficult person to work with in the process of remodeling our home. We were completely dissatisfied with his customer service for the following reasons:
1.He would promise to complete job or follow up on a question or issue and then procrastinate or never follow through (for example – he left a sink that we asked to be thrown away after demolition that was never thrown away – we had to do it ourselves. When the sink was removed it left a leak which we asked him to fix, but he never fixed it. We had to call out a plumber and are planning to now pay to get this fixed)
2. We lent him our keys to do work on the home while we were gone. He claims he has “lost” the keys. We filed complaint about this issue in which he did not respond to the BBB.
3. We asked that the door be installed opening on the left side – it was installed the opposite way. Overall he did not follow directions.
4. The work was sloppy. After installing lights the worker did not patch the ceiling. We had to call and have the worker come back to patch the ceiling
Overall M. Boyd sub-contracted the work. The workers overall did a good job, but I wish I had contacted them directly rather than hire someone like Michael Boyd to sub-contract them to do work on our home.
Pros: Sub-constractors overall did good job
Cons: Terrible customer service
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