I had three trees that needed to have the canopy raised (two elms and a sweet gum), and a few large branches that needed to be cut off,one large branch was growing into the corner of my roof. The service rep came out and listened to what I needed and then gave a few suggestions. The day the service was performed , I was unhappy with one branch from the sweet gum tree, that had not been cut and I felt should of been. I called the office and let them know and they set a date a few days after Labor Day and the work was completed to my satisfaction. Then after I was satisfied, I paid for the work. I felt this was very fair and professional.
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